Contact Center

No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…

As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…

You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…

Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the…

The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data…

Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even…

When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…

Flexibility and adaptability are two key themes in 21st-century business. The brands able to immediately course correct in order to meet changing customer needs are the ones that prevail. That…

Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…

Being able to seamlessly and professionally handle inbound calls is critical to your organization’s success. Even in an omnichannel world where customers and donors can get in touch via email,…