Business transformation relies on integrated strategy to measure performance and agent productivity to increase customer satisfaction.
Establish key performance indicators (KPIs)
Monitor and evaluate reliable, mission-critical analysis for informed decision-making.
Empower customers with self-service options
Self-service tools increase satisfaction, loyalty, and retention for individuals who prefer to navigate independently.
Motivated and positive agents
Investing in team engagement leads to improved performance, productivity, and profitability.
Monitor real-time metrics
Quickly identify issues, adjust strategies, and pivot to stay ahead of the competition.
Why ACD?
Expertise
Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents to give premium 24/7/365 support.
Quality
Get complete visibility of all agent interactions. We monitor 100% of agent exchanges to assess skill, ensure quality, and provide feedback to enhance performance.
Data-driven approach.
Make informed decisions that align with your organizational objectives, with valuable advanced analytics into operations and consumer behavior.
Omnichannel Support
Connecting with customers should be seamless. Enable your clientele to contact you on any channel and receive the same integrated experience.
Security & Compliance
Adhering to global data and privacy standards is critical to safeguarding customer data. Compliance protocols like end-to-end encryption and strong access control standards are imperative to ensuring security.
