Inbound Telephony Automatic Call Distribution Direct omnichannel communication to the most qualified agent available to improve productivity and customer satisfaction. Network Routing Gain flexibility, scalability, and control while meeting SLAs with best-in-class cloud routing service solutions. Private Branch Exchange (PBX) Enable easy internal and external employee communication with recorded greetings, call queuing, forwarding and transferring, and conference calls. QA Call Deflection Ensure customer satisfaction on IVR call segments with 100% AI quality assurance. Interactive Voice Response (IVR) Leverage natural speech automation tech to collect caller info and find the best self-service solution, saving time and money. Inbound Omnichannel Routing Engage customers with continuity on their preferred communication medium. Interaction Channels Connect with your customers via voice, chat, social, or messaging. Productivity SimpleScript Platform Client-tailored scripting platform that integrates easily with your processes. SimpleManage Platform Library of premiums in a centralized space that integrates with other Simple solutions. SimpleDonate All-in-one solution that simplifies and streamlines online donation collection. SimplePremium Coordinated system for easy premium image and description search and export. Monitoring, Dashboards, and Reporting Agent Monitoring with AI Custom analysis of every call to improve results and customer experience. Reporting Dashboard On-demand customized reports tracking your KPIs. Integrations API Connection Easily connect to your payment processor and integrate with your database.