The Point of
Interaction

 

 

Leading Organizations that Work with ACD

Technology & Contact Solutions

ACD offers solutions to optimize revenue and marketing campaigns that allow our clients to connect directly with their audience. Whether it’s doing routine call center work or providing high-level services, ACD delivers services that align and support our clients’ goals and integrate seamlessly.

Become an Agent

ACD is always on the lookout for talented, A-players to join our team. Join a virtual team of over 1,200 representatives delivering customer service and support from your home office. We connect with each contact by anticipating and meeting the needs of callers, whether through phone, chat or text.

Interaction Solutions

Our Vision

Text, phone, email, chat or digital – we know the point of interaction is to provide outstanding service with successful outcomes. We are a technology company that connects people and data.

For almost 20 years, ACD has listened, engaged, and collaborated with our partners to respond successfully to their needs. Meet our leadership team.

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Our Partners Say

ACD Direct’s user-friendly platform and call documentation system allows us to effectively monitor operations and enter and edit information quickly and easily. It is by far the best platform we have ever worked with.

John Begeny
WETA/Arlington

ACD has been incredibly responsive and professional – from our initial program setup to requests for custom reports, to quick scripting or program changes we need made. They are always willing to discuss our needs and work with use to come up with the best solution for our Members.

Amanda Rothstein
Minnesota Public Radio

In our experience ACD agents are professional and deliver a great donor experience. Through Pledge Cart, we are able to diversify and track our campaigns to more effectively manage our fundraising efforts. Our account manager is always there we need him to make scheduling adjustments or updates as the drive changes.

Russ Hitzemann
Nine Network of Public Media

We know we can rely on the ACD team and know that they continually seek new and innovative approaches to communicate with our donors.

Richard Liebowitz
New York Public Radio

Top notch service, be it phone, web or canvassing, ACD handles so much of our central work as fundraisers. Realtime reports are detailed, yet have a dashboard quality for instant checks. Perhaps best of all? Linking premiums and inventory controls to inbound calls and online gifts is amazing. One set of premiums to upload and the ability to track phone and Web gifts from a single inventory means we can offer all limited items like tickets to both platforms but not promise more than we can deliver. And, live, round the clock support from dedicated staff is very reassuring.

Jack Callahan
WGBH

ACD is responsive, thorough, and an has been a key factor in the success of our fundraising drives. I would highly recommend their services!

Molly Held
WQED

During our 6 years of business with PBS/NPR stations, ACD has been instrumental and essential in processing over 330,000 gifts totaling over $23 million that canvassing has delivered to our clients. With ACD’s assistance and support, DDS can really focus on member acquisition and execution knowing that the backend process is all taken care of!

Trever Hutcheson
Donor Development Strategies

ACD has always been professional, responsive, and available to us as clients. Through ACD, we have a smooth-running process that has created an efficient, positive experience for our donors – both online and through inbound calls. We trust them with the most important people in the KCTS community, our viewers and members!

Beth Topping
KCTS 9

ACD Direct continually strives to meet our ever-changing and evolving needs while providing our donors with reliable and professional service, so we’ve extended our use of them beyond inbound pledge calls. Hundreds of donors per month now use customized Pledge Cart forms to update their credit card information or switch to EFT payment method online. We now also use ACD Direct to take Member Services messages after hours so our donors always reach a live person.

Juan Estrada
KQED

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