Our Agents
We hand select a team curated with your needs in mind.
US-Based
All-American workforce. Our staff is spread across all US time zones, protecting you from regional interruptions. Your calls will always stay in the States, never to be sent offshore.
At-Home
Your customers deserve a team of agents that is highly skilled, knowledgeable, and content. Our flexible work-from-home model has a low turnover rate, attracting top-tier candidates.
Agile Staffing
ACD has developed a robust scheduling system that features short 30-minute shifts for our agents, allowing us to ramp up or down quickly, saving you money and time.
Skills-Based
We record, monitor, and analyze 100% of calls to maintain the highest quality communication on your behalf. Agents are even certified for your inbound interaction needs.
Virtual Staffing Model
On-demand. Our nationwide remote staffing solution is flexible and fits seamlessly in the gig economy to meet your needs with high-quality talent able to adapt at a moment’s notice.
Seasonal & Scalable
Cost-effective scalability as needed to meet demand
DRTV
Maximize direct response advertising ROI with practical tools and adaptable agents
Overflow
Tap into reliable overflow support when contact/call volumes are too high
Dedicated Customer Service Reps
Your team extended. By leveraging our team of dedicated agents, we can act as an extension of your staff – providing business continuity, freeing up resources, and saving you money.
Always-On Customer Support
Answer 24/7 with highly skilled and certified agents
Tech Help Desk
Resolve troubleshooting concerns with direct tech help desk integration
Applicant Support
Process applications directly to your database with experienced program assistance
Tiered Support
Strategic assistance. Our tiered customer service model provides multiple levels of help, making it easier to allocate resources, identify proper escalation paths, and give customers the right level of attention.
Multi-Line Defense
Customized solutions to customer queries, no matter how complex
Improved Interactions
Increase customer satisfaction with personalized service
Optimized Efficiency
Allocate resources more effectively saving your org time and effort
Customer Experience Manager
Simplified client retention. Customer acquisition is expensive and takes years to pay off. Long-term relationships require long-term thinking and the people and processes to match your brand.
