Business Continuity Plan

Ensuring Business Continuity Through Your Contact Center

Your contact center is critical to your organization’s success. But…

Business Continuity Plan

Ensuring Business Continuity Through Your Contact Center

Your contact center is critical to your organization’s success. But as the customer journey has evolved, so have customer expectations. Your customers, clients, and donors expect to be able to…

survey

Driving Customer Satisfaction with Survey Collection Solutions

A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can…

contact center data

How to Analyze Contact Center Data

Contact center data can provide powerful insights into your business operations, helping you identify leads and increase and improve your service levels. Don’t be among the 61% of businesses who fail to…

Customer Service failures

6 Customer Service Failures to Avoid

Your contact center is a critical part of your customer service infrastructure. Done well, it can deliver timely, customized customer care. And in a world where customers have high expectations…

CCaaS

Understanding Contact Center as a Service (CCaaS)

Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in…

Customer phone experience

The Importance of a Smooth Customer Phone Experience

The phone is what customers reach for when they want to place an order or ask for help. Sales and customer support are two of the most critical areas of…

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