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How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food…
Technology
Articles about technology trends, best practices, and more.
How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food assistance. The need to help community members in need is clear, and your food nonprofit is at the forefront of…
The Power of API-Driven Workflows
An API, or Application Programming Interface, functions as a bridge between two different software programs, helping them interact and share data. At ACD, we are proud to offer a full…
Reimagining Holiday Giving: The Impact of Personalization
‘Tis the season when non-profits receive the majority of their annual giving. However, with consumers tightening their belts, resulting in lower-than-anticipated giving during previous holiday seasons, non-profits need to deck…
2024 Giving Trends – What to Know
Giving season is here. Non-profits who maximize the opportunities of this time could take in as much as half of their annual donations – and build a pool of sustaining…
How to Create a Memorable eCommerce Customer Experience
It’s a crowded marketplace out there. As of 2022, there were an estimated 24 million eCommerce sites globally – and that number has only grown as consumers continue to shift…
How to Improve Customer Service
Customer service is a vital part of the customer experience. It’s how your organization supports customers throughout the sales funnel—whether they need help with a product they’ve bought or are…
