As Old as the iPod: 20 Years of ACD Direct

Yes, the Y2K was that long ago. Not only was…

As Old as the iPod: 20 Years of ACD Direct

Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD…

The Benefits of Call Centers for eCommerce

High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…

Customer Experience

Elevate Your Customer Outreach with SimpleScript

An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…

Reasons Your Business Needs a Chatbot

Reasons Your Business Needs a Chatbot

As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…

Why Your NonProfit needs a Contact Center.

Why Your Non-Profit Needs a Contact Center Solution

Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…

Interactive Voice Response

What is Interactive Voice Response (IVR)?

If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…

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