A female customer service agent is happily having a discussion with a colleague.

How to Improve Customer Service

Customer service is a vital part of the customer experience….

A female customer service agent is happily having a discussion with a colleague.

How to Improve Customer Service

Customer service is a vital part of the customer experience. It’s how your organization supports customers throughout the sales funnel—whether they need help with a product they’ve bought or are…

a 3d contemporary collage of a hand giving a present to another hand inside of a computer screen to represent holiday fundraising giving season

Prep Now for the Holiday Fundraising Season

‘Tis the season for holiday giving! The holiday season is a major fundraising opportunity for non-profits, accounting for 30-50% of annual revenue for many organizations.  Even more importantly, most of…

Customers Can Benefit from A Cloud-Based Contact Center

6 Ways Customers Can Benefit from A Cloud-Based Contact Center

Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…

Contact Center Outsourcing Supports a Great Customer Experience

How Contact Center Outsourcing Supports a Great Customer Experience

Experiences matter – especially when we’re talking about the customer experience. There’s a reason: organizations invest enormous amounts in branding, packaging, communications, and more. However, having a striking brand identity…

Why Your College Needs a Contact Center

Make the CX Grade: Why Your College Needs a Contact Center

Whether you’re a small private college or a large public institution, the phone calls never stop. From financial aid questions to information regarding graduation to media requests, colleges receive numerous…

Benefits of a US-Based Contact Center

5 Benefits of a US-Based Contact Center

It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…

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