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How Call Centers Build Community Connections for Food Donation Programs
Food insecurity continues to rise – and with it comes…
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How Call Centers Build Community Connections for Food Donation Programs
Food insecurity continues to rise – and with it comes an increase in the use of food banks. If you’re part of a food donation program, your goal is to…
The Role of Call Centers in Ensuring HIPAA Compliance
If your organization deals with medical data, HIPAA compliance is vital. Depending on the violation, fines for breaching HIPAA can range from $100 to $250,000, and may even result in…
4 Start-of-Year Matching Gift Tips to 2x Your Revenue
The start of a new year presents a fresh opportunity to maximize donations and drive more impact for your nonprofit. Following the holiday fundraising season, many donors are motivated to…
What Makes a Great First Impression over the Phone?
The first interaction a customer has with your brand will stick, so it’s in your interests to do everything you can to make it a good one, and quickly –…
Is Your System Working? Audit Your Company
Customer experience is everything. A consistent, frictionless experience reduces inbound calls, nurtures loyalty, and encourages repeat shopping. If you’re not sure whether you’re delivering on customer expectations – and if…
The Future of Call Centers in the Insurance Sector
Insurance is a must, with most people in the United States holding at least one insurance policy. We insure our cars, homes, valuables, pets, our health, and even our lives….
