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As Old as the iPod: 20 Years of ACD Direct
Yes, the Y2K was that long ago. Not only was…
Technology
Articles about technology trends, best practices, and more.
As Old as the iPod: 20 Years of ACD Direct
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD…
05-25-2023
The Benefits of Call Centers for eCommerce
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…
05-22-2023
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
04-18-2023
Reasons Your Business Needs a Chatbot
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…
04-13-2023
Why Your Non-Profit Needs a Contact Center Solution
Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…
03-23-2023
What is Interactive Voice Response (IVR)?
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
03-08-2023
