Featured Article
6 Contact Center Practices that Impact Customer Loyalty
Your contact center is a critical point of customer interaction….
Technology
Articles about technology trends, best practices, and more.
6 Contact Center Practices that Impact Customer Loyalty
Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…
07-20-2022
How to Scale Your Business with Call Center SaaS
As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…
07-07-2022
What Are Call Tracking Metrics & Why They Matter
Being able to seamlessly and professionally handle inbound calls is critical to your organization’s success. Even in an omnichannel world where customers and donors can get in touch via email,…
06-06-2022
Ensuring Business Continuity Through Your Contact Center
Your contact center is critical to your organization’s success. But as the customer journey has evolved, so have customer expectations. Your customers, clients, and donors expect to be able to…
05-16-2022
Driving Customer Satisfaction with Survey Collection Solutions
A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can…
05-09-2022
How to Analyze Contact Center Data
Contact center data can provide powerful insights into your business operations, helping you identify leads and increase and improve your service levels. Don’t be among the 61% of businesses who fail to…
04-13-2022
