How to Improve Customer Service
Customer service is a vital part of the customer experience….
Customer service is a vital part of the customer experience….
Articles about technology trends, best practices, and more.
Customer service is a vital part of the customer experience. It’s how your organization supports customers throughout the sales funnel—whether they need help with a product they’ve bought or are…
‘Tis the season for holiday giving! The holiday season is a major fundraising opportunity for non-profits, accounting for 30-50% of annual revenue for many organizations. Even more importantly, most of…
Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…
Experiences matter – especially when we’re talking about the customer experience. There’s a reason: organizations invest enormous amounts in branding, packaging, communications, and more. However, having a striking brand identity…
Whether you’re a small private college or a large public institution, the phone calls never stop. From financial aid questions to information regarding graduation to media requests, colleges receive numerous…
It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…