Contact Center Fosters Loyalty

6 Contact Center Practices that Impact Customer Loyalty

Your contact center is a critical point of customer interaction….

Contact Center Fosters Loyalty

6 Contact Center Practices that Impact Customer Loyalty

Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…

Call Center SaaS

How to Scale Your Business with Call Center SaaS

As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…

Call Center Tactics

What Are Call Tracking Metrics & Why They Matter

Being able to seamlessly and professionally handle inbound calls is critical to your organization’s success. Even in an omnichannel world where customers and donors can get in touch via email,…

Business Continuity Plan

Ensuring Business Continuity Through Your Contact Center

Your contact center is critical to your organization’s success. But as the customer journey has evolved, so have customer expectations. Your customers, clients, and donors expect to be able to…

survey

Driving Customer Satisfaction with Survey Collection Solutions

A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can…

contact center data

How to Analyze Contact Center Data

Contact center data can provide powerful insights into your business operations, helping you identify leads and increase and improve your service levels. Don’t be among the 61% of businesses who fail to…

Subscribe to Our Newsletter

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Privacy Policy