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As Old as the iPod: 20 Years of ACD Direct
Yes, the Y2K was that long ago. Not only was…
Technology
Articles about technology trends, best practices, and more.
Technology Trends for Call Center Clients in 2023
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
02-08-2023
The Benefits of Dedicated Customer Service Reps
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…
01-31-2023
Self-Service is the Hot Trend in Customer Contact
No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…
01-19-2023
What is Automatic Call Distribution (ACD)?
As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…
01-11-2023
How Your Contact Center Can Optimize the Customer Experience
You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…
12-20-2022
How to Promote Matching Gifts During Your Phonathon
Is your organization planning an upcoming phonathon fundraiser? Make the most of your efforts with matching gifts—doubling donations and increasing donor engagement overall. We’ll walk you through exactly how you…
12-05-2022
