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The Benefits of Dedicated Customer Service Reps
The customer experience is everything. Your brand reputation hinges on…
Technology
Articles about technology trends, best practices, and more.
Giving Tuesday Contact Center Prep
Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised –…
11-09-2022
Using Call Recordings to Improve CX
The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data…
11-01-2022
Is Your Contact Center Ready for the Holiday Season?
Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even…
10-18-2022
How Matching Gift Automation Can Help You Raise More
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again.
09-19-2022
Disaster Donors: Turning Emergency Donors Into Continued Supporters
In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of…
09-12-2022
How Call Centers Evolved into Experience Centers
When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…
08-26-2022
