The Benefits of Dedicated Customer Service Reps
The customer experience is everything. Your brand reputation hinges on…
The customer experience is everything. Your brand reputation hinges on…
Articles about technology trends, best practices, and more.
Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised –…
The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data…
Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even…
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again.
In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of…
When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Privacy Policy