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Make the CX Grade: Why Your College Needs a Contact Center
Whether you’re a small private college or a large public…
Technology
Articles about technology trends, best practices, and more.
Your Guide to Digital CX Transformation
Customer expectations of the customer experience have never been higher. Among those expectations is that organizations embrace digital solutions that can deliver personalized, convenient, and frictionless experiences. Increasingly, customers expect…
05-24-2024
Maximizing the Contact Center Experience
Experience is (almost) everything. In fact, 73% of customers say that the customer experience is a key factor in their purchasing decisions. Most are even willing to pay more for an experience…
05-02-2024
6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately, for every spambot, there’s a bot out there working hard to make our lives easier. These are the chatbots of the…
04-22-2024
Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with a little. With ACD’s SimplePremium offer, getting it done just got easier. SimplePremium allows you to organize your shows, gifts, images, and other…
04-15-2024
Boost Your Nonprofit Success with a Contact Center
Maintaining a human touch is vital for nonprofits. But keeping on top of inbound calls – let alone outbound campaigns – can be a challenge when staffing, technology, and free…
03-21-2024
How to Maintain a Human Element in Your Contact Center
If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….
03-11-2024
