Business Continuity Plan

Ensuring Business Continuity Through Your Contact Center

Your contact center is critical to your organization’s success. But…

SaaS Software

How SaaS Software Can Help Sync your Sales and Support Teams

Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities,…

omnichannel

Why Creating an Omnichannel Experience Means Business Success

How and why consumers interact with brands has undergone a significant change. So too, has the typical sales funnel. Consumers now engage with brands across multiple channels and in a…

call routing

Call Routing: What Is It and How Does it Work?

Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become…

seasonal sales spikes

Managing Seasonal Sales Spikes

With the holiday season comes string lights and eggnog – but also a seasonal increase in consumer demand. For some organizations, the holiday spike brings stress and supply chain issues….

contact center

Reasons You Should Outsource Your Contact Center

Your contact center is the cornerstone to delivering exceptional customer service. Not only that, but it allows you to gauge customer satisfaction, identify hidden customer needs, and boost engagement and…

ACD Troops Email Builder Update

Since the email confirmation builder has been around, we have all been quite busy over here at ACD. From requests to optimize customer email confirmations to providing a full-service setup…

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