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How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food…
Technology
Articles about technology trends, best practices, and more.
Prep Now for the Holiday Fundraising Season
‘Tis the season for holiday giving! The holiday season is a major fundraising opportunity for non-profits, accounting for 30-50% of annual revenue for many organizations. Even more importantly, most of…
6 Ways Customers Can Benefit from A Cloud-Based Contact Center
Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…
How Contact Center Outsourcing Supports a Great Customer Experience
Experiences matter – especially when we’re talking about the customer experience. There’s a reason: organizations invest enormous amounts in branding, packaging, communications, and more. However, having a striking brand identity…
Make the CX Grade: Why Your College Needs a Contact Center
Whether you’re a small private college or a large public institution, the phone calls never stop. From financial aid questions to information regarding graduation to media requests, colleges receive numerous…
5 Benefits of a US-Based Contact Center
It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…
Strategizing CX for Every Touchpoint
Great customer service is no longer just about picking up the phone. It’s about being available for your customers wherever they are, whether that’s on a website, on social media,…
