Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has upgraded our disaster recovery network – included in this upgrade was increased network...
Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings will be preserved and remain unchanged unless updates are requested....
ACD is always aiming to improve our products and services, and that is exactly what we accomplished with this new product enhancement. Now, client-partners can schedule the exact dates and times for a gift to be active in PledgeCart and SimpleScript. Why does this...
Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced us to quickly transition to a work-from-home environment. When several of our Public Media partners expressed...
With the emergence of COVID-19, we have seen a resurgence of QR code usage. As QR codes became more commonplace, WEDU in Tampa, FL quickly realized that this could potentially be a beneficial method of interaction with donors and potentially even reach a new more tech...
We’ve upgraded our servers! ACD has 35 servers located inside one of our data centers just outside of Salt Lake City, UT. Over the past two weeks, we have invested in upgrading and optimizing almost all of those servers. We are now processing data 40 times...
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