Giving Tuesday and ACD

Giving Tuesday and ACD

We know that you’re busier than ever in November and December. From calendar yearend campaigns and holiday events to pledge drives and DRTV ad buys — ACD knows you could use an assist. That’s why we’ve been hard at work creating Giving Tuesday...
September Client Connections

September Client Connections

We are excited to introduce a new e-newsletter segment called ‘Client Connections’. Each month, we’ll interview a different client and discuss their experience with ACD.  This month, we spoke with Ashley Melvin from the Wounded Warrior Project (WWP)....
ACD: Call Center or Contact Center?

ACD: Call Center or Contact Center?

For over 18 years, ACD has been revered as a call center, known for our customer service and round-the-clock support. However, while ACD performs all the functions of a call center, our services span far beyond that of a typical call center. ACD is actually a contact...
September Tech Talk

September Tech Talk

In this day and age, hackers are no longer lone actors at one workstation in a basement. They are sophisticated crime syndicates with powerful, cutting-edge technology and with more employees than most of our organizations. The stakes are high, as data is more...
ACD: Call Center or Contact Center?

August Pledge Drive

The Olympics, Back-to-School, and…….PBS PLEDGE! August was full of some amazing feats and the PBS pledge drive was no exception. ACD is proud to report our agents and technology helped capture over $12 million this month to support this important...