Case Study: Financial Services Contact Center CX
Case Study: Financial Services Contact Center CX Learn how this financial services client approached ACD Direct with the goal of reimagining its contact center offerings to be more efficient, more…
Resource Library
Tools and resources for creating an integrated experience where people, tech, and strategy meet.
Matching Gift Revenue Email Templates
Well-Crafted Email Templates to Drive Matching Gift Revenue Email marketing can provide the perfect opportunity to inform donors about the matching gift conversation. To help you nail the verbiage, we…
The Ultimate Guide to Call Center Outsourcing
The Ultimate Guide to Contact Center Outsourcing Many companies consider outsourcing call centers to reduce costs and add flexibility. If your business is contemplating this switch, read on to learn…
