of consumers say product knowledge helps provide a positive customer experience.
Deliver Better Retail Interactions
Today’s retail customers expect quick, friendly, and personalized service—whether they're browsing online, checking an order status, or resolving an issue. ACD's dedicated support teams ensure your brand delivers standout experiences at every touchpoint, helping you build loyalty and boost revenue.
Customer Support & Retention
- Product inquiries and recommendations
- Order tracking and issue resolution
- Return and exchange assistance
- Loyalty program support
- Customer satisfaction outreach
Order Management & Fulfillment Support
- Order entry and processing
- Shipping coordination and updates
- Inventory status communication
- Refunds and backorder handling
Sales & Lead Generation
- Inbound and outbound sales support
- Product upselling and cross-selling
- Warm transfer to in-house teams
Back-Office Support
- Receipt and invoice handling
- Fraud detection and order verification
- Multilingual support
Why Retail Brands Choose ACD
24/7 Customer Support – Always-on service for always-on shoppers
Frictionless Order Support – From checkout to delivery, we’ve got it covered
Boosted Sales Conversion – Expert handling of inbound interest and cart recovery
Omnichannel Coverage – Voice, chat, email, and SMS—wherever your customers are
Secure & Compliant – Adhering to PCI DSS and retail data privacy standards
