AI Quality Assurance

Implemented in our contact center through CallCorp and OpenAI.

Replaces video assessments with AI-driven applicant scoring.

Applicants interact with AI personas in 5–10 mock calls

Self-certification for live calls

Practice with real system tools (like Simple Script forms)

Faster, more effective onboarding for agents

Upskill current agents with dynamic, AI-powered training.

Practice client-specific call flows with diverse personas

Agents graded for readiness and confidence

Prepares staff for real-world challenges in a safe environment

Launching a pilot in late 2025, with the goal of an agent-less donation process.

Handles FAQs, order status checks, password resets, and other routine inquiries

Manages call overflow during peak campaigns or off-hours

Securely accepts PCI-compliant donations

Reduces hold times and maintains compliant messaging

Designed to support, not replace our live talent.

Let’s create intelligent connections—together.