Your Fundraising Goal Is Set. Is Your Donor Experience Ready to Match It?
Just because a campaign is creating a great deal of interest doesn’t mean that every opportunity will result in a completed gift.
Nonprofits
The Gap Between “Interested” and “Converted” Explained
The difference between people who are interested and those who convert is generally not caused by a single major setback; it results from several minor failures combined.
The Mid-Year Check-In: Evaluating Metrics
Halfway through the year is a valuable time to pause, review performance, and course correct before small issues become year-end problems. For nonprofits, associations, and membership organizations, this mid-year window…
Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are being cleared and contact center managers may find themselves grappling with the impending challenge of stepping away from their roles….
How to Show Your Donors Love
Donor relationships are built through consistent, thoughtful communication and not just during giving moments, but across the entire CX donor journey. As expectations rise in 2026, nonprofits must rethink how they engage, acknowledge, and support donors in real time in order to streamline and maximise that journey. This article explores practical, CX-driven ways organizations can show donors they are valued, while strengthening trust, retention, and long-term impact.
The Smart Fundraiser’s Guide to Raising More (Without Asking for More)
We’ll explore how to transform your existing donor interactions into opportunities for doubled revenue—all without asking your supporters to reach back into their own wallets.
CEOs, Set Your Team Up for Success Now
The busy season is fast approaching, which means that your customer service lines are about to light up. Whether you’re a non-profit staring down giving season or a company selling…
It’s Time to Treat Giving as Engagement, Not a Transaction
For non-profits, giving keeps the lights on. But when you fall into the trap of treating giving as a transaction, you risk burning through goodwill and alienating your generous donors,…
How Matching Gift Automation Can Help You Raise More
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective,…
Phonathons & Matching Gifts: Key Essentials to Keep In Mind
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
