Nonprofits

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How to Show Your Donors Love

Donor relationships are built through consistent, thoughtful communication and not just during giving moments, but across the entire CX donor journey. As expectations rise in 2026, nonprofits must rethink how they engage, acknowledge, and support donors in real time in order to streamline and maximise that journey. This article explores practical, CX-driven ways organizations can show donors they are valued, while strengthening trust, retention, and long-term impact.

The Smart Fundraiser’s Guide to Raising More (Without Asking for More)

We’ll explore how to transform your existing donor interactions into opportunities for doubled revenue—all without asking your supporters to reach back into their own wallets.

CEOs, Set Your Team Up for Success Now

The busy season is fast approaching, which means that your customer service lines are about to light up. Whether you’re a non-profit staring down giving season or a company selling…

It’s Time to Treat Giving as Engagement, Not a Transaction

For non-profits, giving keeps the lights on. But when you fall into the trap of treating giving as a transaction, you risk burning through goodwill and alienating your generous donors,…

How Matching Gift Automation Can Help You Raise More

Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective,…

Phonathons & Matching Gifts: Key Essentials to Keep In Mind

Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…

Why Your Nonprofit Needs a Matching Gift Solution

Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…

How to Choose a Donation Support Call Center

Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day….

Why Non-Profits Need 100% US-Based Agents

The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive…

Halfway There: Matching Gift Reminders Midway Through 2025

As we reach the midpoint of 2025, now is the perfect time for nonprofits to pause, assess, and reignite their fundraising efforts⁠—especially when it comes to matching gifts. Despite the…

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