Contact Center

Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…

It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…

We all want to be heard. More specifically, we all want to be understood. Brands that fail to hear what their customers need are not only leaving dollars on the…

Experience is (almost) everything. In fact, 73% of customers say that the customer experience is a key factor in their purchasing decisions. Most are even willing to pay more for an experience…

If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….

In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…

Is your business team multichannel, team omnichannel, or team undecided? You might not be sure what these terms mean but hear us when we tell you that they’re critical to your…