The Role of Call Centers in Ensuring HIPAA Compliance
If your organization deals with medical data, HIPAA compliance is vital. Depending on the violation, fines for breaching HIPAA can range from $100 to $250,000, and may even result in…
Contact Center
What Makes a Great First Impression over the Phone?
The first interaction a customer has with your brand will stick, so it’s in your interests to do everything you can to make it a good one, and quickly –…
The Future of Call Centers in the Insurance Sector
Insurance is a must, with most people in the United States holding at least one insurance policy. We insure our cars, homes, valuables, pets, our health, and even our lives….
6 Ways Customers Can Benefit from A Cloud-Based Contact Center
Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…
How Contact Center Outsourcing Supports a Great Customer Experience
Experiences matter – especially when we’re talking about the customer experience. There’s a reason: organizations invest enormous amounts in branding, packaging, communications, and more. However, having a striking brand identity…
5 Benefits of a US-Based Contact Center
It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…
The Importance of Listening to Your Customers
We all want to be heard. More specifically, we all want to be understood. Brands that fail to hear what their customers need are not only leaving dollars on the…
Maximizing the Contact Center Experience
Experience is (almost) everything. In fact, 73% of customers say that the customer experience is a key factor in their purchasing decisions. Most are even willing to pay more for an experience…
6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately, for every spambot, there’s a bot out there working hard to make our lives easier. These are the chatbots of the…
How to Maintain a Human Element in Your Contact Center
If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….
