Contact Center

High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…

The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…

No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…

As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…

You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…

Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the…

The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data…

Black Friday and Cyber Monday are weeks away, with Christmas and New Year following hot on their heels. These four days represent the biggest shopping events of the year, and even…

When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…