Contact Center

In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…

Is your business team multichannel, team omnichannel, or team undecided? You might not be sure what these terms mean but hear us when we tell you that they’re critical to your…

Another year of great customer experiences is in the books and another year ahead! We’ve seen plenty of change in what it means to serve customers and exceed their expectations,…

On-time customer support is a major driver of customer satisfaction. Since the Covid-19 pandemic, it’s only grown more critical in the eyes of customers. As customers navigate complex and fragmented…

The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes…

There’s been a generational shift in how we use our phones. Gone are the days of tying up the landline. In fact, 8 in 10 people today won’t answer a call…

Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the…

Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions,…