What is PCI Compliance, and Why Does it Matter?
No one wants their credit card information stolen. Unfortunately, credit card fraud is one of the most common types of fraud, with Experian noting there were over 214,000 reports of…
Technology
The Power of API-Driven Workflows
An API, or Application Programming Interface, functions as a bridge between two different software programs, helping them interact and share data. At ACD, we are proud to offer a full…
Why Web Chats are a Customer Service Game Changer
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
Reasons Your Business Needs a Chatbot
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…
Technology Trends for Call Center Clients in 2023
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
How to Scale Your Business with Call Center SaaS
As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…
How SaaS Software Can Help Sync your Sales and Support Teams
Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities,…
Why Creating an Omnichannel Experience Means Business Success
How and why consumers interact with brands has undergone a significant change. So too, has the typical sales funnel. Consumers now engage with brands across multiple channels and in a…
Tech Talk: The Self Service Revolution
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
