Why Web Chats are a Customer Service Game Changer

Why Web Chats are a Customer Service Game Changer

Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…

Customer Experience

Elevate Your Customer Outreach with SimpleScript

An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…

Reasons Your Business Needs a Chatbot

Reasons Your Business Needs a Chatbot

As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…

Technology Trends

Technology Trends for Call Center Clients in 2023

If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….

Call Center SaaS

How to Scale Your Business with Call Center SaaS

As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…

SaaS Software

How SaaS Software Can Help Sync your Sales and Support Teams

Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities,…


Why Creating an Omnichannel Experience Means Business Success

How and why consumers interact with brands has undergone a significant change. So too, has the typical sales funnel. Consumers now engage with brands across multiple channels and in a…

Tech Talk: The Self Service Revolution

By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…

Tech Talk: Robotic Process Automation

By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…

Tech Talk: Agile Development

Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…

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