An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…
Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities,…
How and why consumers interact with brands has undergone a significant change. So too, has the typical sales funnel. Consumers now engage with brands across multiple channels and in a…
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…
Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…
Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…
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