New Feature: Bilingual IVR & Chat
At ACD, we’re all about breaking down barriers to communication. So, we’re proud to introduce a new product update: Bilingual IVR and Chat!
Products
Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with a little. With ACD’s SimplePremium offer, getting it done just got easier. SimplePremium allows you to organize your shows, gifts, images, and other…
It’s Here! Introducing SimpleDonate
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty…
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
What is Interactive Voice Response (IVR)?
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
Giving Tuesday – How ACD Can Help You
We know that you are busier than ever in November and December. From calendar year-end campaigns and holiday events to pledge drives and DRTV ad buys — ACD knows you…
Combined Pledge Drive Management- Making Life Easier For You
Data-driven decision-making and thoughtful campaign planning are how Stations can maximize net revenue and improve the donor experience. However, managing giving campaigns one channel at a time and trying to…
Addressing Member Services Challenges
Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced staff to quickly transition to a work-from-home environment….
Donation Forms: Best Practices for Year-End Checklist
The giving season is around the corner and now is the time to ensure your online donation pages are ready for the influx of traffic. From contact information capture to…
