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What Makes a Great First Impression over the Phone?
The first interaction a customer has with your brand will…
Is Your System Working? Audit Your Company
Customer experience is everything. A consistent, frictionless experience reduces inbound…
The Future of Call Centers in the Insurance Sector
Insurance is a must, with most people in the United…
How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food…
The Power of API-Driven Workflows
An API, or Application Programming Interface, functions as a bridge…