At ACD Direct, service has always been at the heart of what we do. We are proud to announce our official certification as a Service Disabled Veteran Owned Small Business (SDVOSB) through the U.S. Small Business Administration’s Veteran Small Business Certification program.
What Is an SDVOSB?
A Service Disabled Veteran Owned Small Business (SDVOSB) is a business that is at least 51% owned and controlled by one or more service disabled veterans and has been formally certified by the SBA. Certified SDVOSBs are eligible to compete for certain federal contracting opportunities, including set-aside and sole-source contracts designed to increase participation from veteran-owned businesses.
The federal government has established goals to increase spending with SDVOSBs, creating opportunities for agencies to partner with qualified veteran-owned businesses across a wide range of services.
What This Means for Government Agencies
As a certified SDVOSB, ACD Direct is now positioned to support federal, state, and local government organizations seeking trusted partners for:
• Inbound and outbound contact center services
• Constituent and citizen support programs
• Help desk and customer service operations
• Donation processing and payment support
• Omnichannel communications
• After hours and overflow support
• AI-enhanced quality assurance and workforce solutions
Government agencies can now engage ACD Direct through contracting opportunities that support veteran-owned businesses while gaining access to a proven team of customer experience professionals focused on helping agencies improve service and responsiveness.
Why This Matters
Government agencies are under increasing pressure to deliver exceptional service experiences while maintaining efficiency and compliance. At the same time, many agencies have goals for working with small businesses and socioeconomic programs such as SDVOSBs, making this certification a practical way to align mission needs with contracting goals.
ACD Direct brings more than just a certification to the table. We bring decades of experience supporting nonprofits, membership organizations, healthcare providers, and businesses with high-quality contact center solutions. Our remote workforce, scalable infrastructure, and commitment to service excellence make us a strong partner for agencies looking to improve engagement, responsiveness, and operational support.
Looking Ahead
Receiving our SDVOSB certification marks an important milestone in ACD Direct’s growth. It opens new opportunities to support government agencies and help them meet small business contracting goals while continuing to deliver the personalized service and operational excellence our clients have come to expect.
We are excited to explore partnerships with federal, state, and local organizations and to contribute to missions that make a meaningful impact on communities across the country while supporting agency service goals.
Partner ACD Direct
If your agency is seeking a qualified SDVOSB contact center partner, ACD Direct is ready to help. Contact our team today to learn how our customer support, constituent engagement, and communication solutions can support your mission and help you meet your business contracting goals.
