Your contact center is critical to your organization’s success. But as the customer journey has evolved, so have customer expectations. Your customers, clients, and donors expect to be able to…
A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can…
Contact center data can provide powerful insights into your business operations, helping you identify leads and increase and improve your service levels. Don’t be among the 61% of businesses who fail to…
Your contact center is a critical part of your customer service infrastructure. Done well, it can deliver timely, customized customer care. And in a world where customers have high expectations…
Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in…
The phone is what customers reach for when they want to place an order or ask for help. Sales and customer support are two of the most critical areas of…
Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become…
With the holiday season comes string lights and eggnog – but also a seasonal increase in consumer demand. For some organizations, the holiday spike brings stress and supply chain issues….
Your contact center is the cornerstone to delivering exceptional customer service. Not only that, but it allows you to gauge customer satisfaction, identify hidden customer needs, and boost engagement and…
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