6 Customer Service Failures to Avoid
Your contact center is a critical part of your customer service infrastructure. Done well, it can deliver timely, customized customer care. And in a world where customers have high expectations…
03-29-2022
Contact Center
Understanding Contact Center as a Service (CCaaS)
Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in…
03-10-2022
The Importance of a Smooth Customer Phone Experience
The phone is what customers reach for when they want to place an order or ask for help. Sales and customer support are two of the most critical areas of…
03-03-2022
Call Routing: What Is It and How Does it Work?
Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become…
01-13-2022
Managing Seasonal Sales Spikes
With the holiday season comes string lights and eggnog – but also a seasonal increase in consumer demand. For some organizations, the holiday spike brings stress and supply chain issues….
12-23-2021
Reasons You Should Outsource Your Contact Center
Your contact center is the cornerstone to delivering exceptional customer service. Not only that, but it allows you to gauge customer satisfaction, identify hidden customer needs, and boost engagement and…
12-20-2021
