How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to meeting your fundraising goals. Here are just some of the benefits of a modern contact center platform.

Inbound and Outbound Campaigns

Inbound donations are vital. But outbound calls are key to reaching your campaign goals. With the power of an all-in-one contact center platform like ACD’s at your fingertips, you can easily reach those with a previous history of giving to request a donation or to thank them for a past donation – a great opportunity to encourage repeat giving.

Make the Most of Telethons

Fundraising telethons remain a popular way to drive donations. However, telethons can require significant staffing and resources. With ACD’s two-pronged staffing and contact center solution, you can instantly expand your staffing pool to ensure that prospective donors don’t have to wait on hold – and that your staff aren’t overwhelmed.

Think Beyond the Telephone

The term “contact center” often suggests a room of people on the telephone. But today’s contact center environment is much more than that. Not only are teams typically distributed but contact methods have also expanded. With ACD’s SimpleDonate Donation Management solution, you can easily capture donations through web and mobile forms. Now, donating is as simple as sending a text!

Encourage Relationship-Building

Relationships matter in the non-profit world. Potential donors need to believe in the cause – and understand how their donation will support the goals and campaigns that matter to them. Thoughtful outreach campaigns, together with a real, human voice on the end of the line, foster strong relationships and ensure that donors’ questions are answered. At ACD, our pool of trained on-demand representatives is fully briefed on your mission and goals, ensuring they deliver the level of service your donors expect.

Get Insights into Donor Habits

Data drives successful donation campaigns. A full-service contact center platform such as ACD should not only offer call recording and analytics but also integrate with your other systems, ensuring a 360-degree view of your donors, their history, and the performance of your campaigns. With data at your fingertips, you can refine your campaigns so that you’re connecting with donors when they’re most likely to donate.

Talk to ACD About a Non-Profit Contact Center

Giving season is coming up, so now is the time to elevate the giving experience with a full-service contact center platform. At ACD Direct, we offer an all-in-one solution that allows you to easily connect with donors, track campaigns, expand your pool of agents according to demand, and build relationships that encourage repeat giving. Couple these with our new SimpleDonate platform, and you’ll be well on your way to exceeding your fundraising goals!

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