How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals
Fundraising is vital to the sustainability and longevity of any…
Fundraising is vital to the sustainability and longevity of any…
Articles about technology trends, best practices, and more.
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…
No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…
As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…
You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…
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