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Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
The Smart Fundraiser’s Guide to Raising More (Without Asking for More)
We’ll explore how to transform your existing donor interactions into opportunities for doubled revenue—all without asking your supporters to reach back into their own wallets.
CX Trends to Watch for in 2026
As we move into 2026, customer experience (CX) continues to evolve and the trends shaping the industry offer big opportunities for call agents. From AI and automation to human-first service and flexible work models, the future of CX is hybrid, empathetic, and fast-moving. Whether you’re new to the industry or a seasoned pro, now is the time to upskill, adapt, and stay ahead.
Learn how agents can thrive as the landscape shifts in 2026.
Retention Starts at the Call Center: Here’s How
Make 2026 the year you focus on retention over acquisition. While growing your audience is important, keeping your existing audience loyal is key to the health of your bottom line….
CEOs, Set Your Team Up for Success Now
The busy season is fast approaching, which means that your customer service lines are about to light up. Whether you’re a non-profit staring down giving season or a company selling…
It’s Time to Treat Giving as Engagement, Not a Transaction
For non-profits, giving keeps the lights on. But when you fall into the trap of treating giving as a transaction, you risk burning through goodwill and alienating your generous donors,…
Why Retailers Who Ignore AI Will Be Left Behind
AI can’t solve every retail problem, but it can solve many of them. When unleashed on your company and customer support data, it can offer real-time, personalized, strategic support that…
