ACD’s New CEO: Doug Smith

ACD Direct is pleased to announce a shift in company…

SimpleScript Credit Card Protection Updates

Today, when fraud is more common than any of us would care to admit, ACD is working tirelessly to ensure we are taking the proper measures to eliminate the risk…

Addressing Member Services Challenges

Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced staff to quickly transition to a work-from-home environment….

Tech Talk: Agile Development

Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…

Server

Tech Talk: Server Upgrades Continue

Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…

Audio Files Update: Refreshing Greeting & Hold Messages

Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings…

New Gift Setting: Active Dates & Times for Premiums

ACD is always aiming to improve our products and services, and that is exactly what we accomplished with this new product enhancement. Now, client-partners can schedule the exact dates and…

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