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6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
Technology
Articles about technology trends, best practices, and more.
How to Prep for a Successful Giving Tuesday Campaign
Giving Tuesday is a big deal for nonprofits – in fact, $3.1b was raised in just 24 hours in 2022! And with awareness about the day continuing to grow 2023…
10-31-2023
How Call Centers Help You Focus on Every Customer
The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes…
10-13-2023
The Benefits of Contact Center SMS Messaging
There’s been a generational shift in how we use our phones. Gone are the days of tying up the landline. In fact, 8 in 10 people today won’t answer a call…
09-27-2023
How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals
Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to…
09-08-2023
People-First: Building a Human Experience in the Contact Center
Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the…
08-22-2023
Give Your Business a Competitive Edge with a Virtual Call Center
Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions,…
08-10-2023
