Business Continuity Plan

Ensuring Business Continuity Through Your Contact Center

Your contact center is critical to your organization’s success. But…

Giving Tuesday – How ACD Can Help You

We know that you are busier than ever in November and December. From calendar year-end campaigns and holiday events to pledge drives and DRTV ad buys — ACD knows you…

Combined Pledge Drive Management- Making Life Easier For You

Data-driven decision-making and thoughtful campaign planning are how Stations can maximize net revenue and improve the donor experience. However, managing giving campaigns one channel at a time and trying to…

August Pledge Drive

The Olympics, Back-to-School, and…….PBS PLEDGE! August was full of some amazing feats and the PBS pledge drive was no exception. ACD is proud to report our agents and technology helped…

New Feature: Email Confirmation Builder

Because we understand the important role email plays in the giving process and the need to make updates quickly in those emails, ACD invested in developing a self-service Email Confirmation…

Tech Talk: The Self Service Revolution

By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…

Integrity, Service, Excellence, and ACD

By: Grace Corbin, Creative Coordinator  Almost 25 years ago, a young Air force Sergeant stationed at Kunsan Air Base in South Korea was tasked to re-wire his unit’s PBX phone system. After pursuing some guidance on the subject, he knew…

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