How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

Fundraising is vital to the sustainability and longevity of any…

Interactive Voice Response

What is Interactive Voice Response (IVR)?

If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…

Technology Trends

Technology Trends for Call Center Clients in 2023

If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….

Customer Service Benefits

The Benefits of Dedicated Customer Service Reps

The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…


Self-Service is the Hot Trend in Customer Contact

No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…

Automatic Distribution Centers

What is Automatic Call Distribution (ACD)?

As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…

Customer Optimization

How Your Contact Center Can Optimize the Customer Experience

You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…

Subscribe to Our Newsletter

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Privacy Policy