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How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food…
Technology
Articles about technology trends, best practices, and more.
New Feature: Bilingual IVR & Chat
At ACD, we’re all about breaking down barriers to communication. So, we’re proud to introduce a new product update: Bilingual IVR and Chat!
The Importance of Listening to Your Customers
We all want to be heard. More specifically, we all want to be understood. Brands that fail to hear what their customers need are not only leaving dollars on the…
Optimizing The Donor Journey with Matching Gift Touchpoints
In the ever-evolving landscape of nonprofit fundraising, organizations are constantly seeking ways to optimize the donor experience and maximize contributions. One often underutilized strategy is the integration of matching gift…
Your Guide to Digital CX Transformation
Customer expectations of the customer experience have never been higher. Among those expectations is that organizations embrace digital solutions that can deliver personalized, convenient, and frictionless experiences. Increasingly, customers expect…
Maximizing the Contact Center Experience
Experience is (almost) everything. In fact, 73% of customers say that the customer experience is a key factor in their purchasing decisions. Most are even willing to pay more for an experience…
6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately, for every spambot, there’s a bot out there working hard to make our lives easier. These are the chatbots of the…
