Boost Your Nonprofit Success with a Contact Center
Maintaining a human touch is vital for nonprofits. But keeping…
Maintaining a human touch is vital for nonprofits. But keeping…
Articles about technology trends, best practices, and more.
Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…
No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…
As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…