Featured Article
ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
Why Your Nonprofit Needs a Matching Gift Solution
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
How to Choose a Donation Support Call Center
Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day….
Why Non-Profits Need 100% US-Based Agents
The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive…
Introducing: ACD Direct’s AI Agents
Everyone grimaces when the “your call is important to us” recording comes over the line. Higher-than-normal call volumes happen, but when they do, your contact center solution should be there…
ACD Direct is Hiring
Who We Are ACD Direct is a Veteran-Owned full-service Contact Center that handles donor and customer interactions for nonprofits and companies that outsource all or part of their volume. Our two-pronged…
Why Member Experience Matters for Health Insurance Companies
In healthcare, member experience is everything. For health insurance companies, every interaction matters. Exceptional member experiences drive satisfaction, increase retention, and ultimately shape your growth. With rising costs and evolving…
