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Make the CX Grade: Why Your College Needs a Contact Center
Whether you’re a small private college or a large public…
Technology
Articles about technology trends, best practices, and more.
People-First: Building a Human Experience in the Contact Center
Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the…
08-22-2023
Give Your Business a Competitive Edge with a Virtual Call Center
Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions,…
08-10-2023
Make the Switch to Omnichannel Today
For today’s customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are – and to be able to pick up a customer service…
07-25-2023
Why Web Chats are a Customer Service Game Changer
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
07-18-2023
Customer Service vs. Customer Experience
A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too…
06-22-2023
It’s Here! Introducing SimpleDonate
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty…
06-08-2023
