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Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
How to Choose a Donation Support Call Center
Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day….
Why Non-Profits Need 100% US-Based Agents
The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive…
Introducing: ACD Direct’s AI Agents
Everyone grimaces when the “your call is important to us” recording comes over the line. Higher-than-normal call volumes happen, but when they do, your contact center solution should be there…
ACD Direct is Hiring
Who We Are ACD Direct is a Veteran-Owned full-service Contact Center that handles donor and customer interactions for nonprofits and companies that outsource all or part of their volume. Our two-pronged…
Why Member Experience Matters for Health Insurance Companies
In healthcare, member experience is everything. For health insurance companies, every interaction matters. Exceptional member experiences drive satisfaction, increase retention, and ultimately shape your growth. With rising costs and evolving…
Why AI Isn’t Always the Answer
Scroll any website or watch any ad, and it’s clear: artificial intelligence is the buzzword of the moment. But if everyone is using AI, what truly sets one brand apart…
