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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Introducing: ACD Direct’s AI Agents
Everyone grimaces when the “your call is important to us” recording comes over the line. Higher-than-normal call volumes happen, but when they do, your contact center solution should be there…
ACD Direct is Hiring
Who We Are ACD Direct is a Veteran-Owned full-service Contact Center that handles donor and customer interactions for nonprofits and companies that outsource all or part of their volume. Our two-pronged…
Why Member Experience Matters for Health Insurance Companies
In healthcare, member experience is everything. For health insurance companies, every interaction matters. Exceptional member experiences drive satisfaction, increase retention, and ultimately shape your growth. With rising costs and evolving…
Why AI Isn’t Always the Answer
Scroll any website or watch any ad, and it’s clear: artificial intelligence is the buzzword of the moment. But if everyone is using AI, what truly sets one brand apart…
Halfway There: Matching Gift Reminders Midway Through 2025
As we reach the midpoint of 2025, now is the perfect time for nonprofits to pause, assess, and reignite their fundraising efforts—especially when it comes to matching gifts. Despite the…
Reducing Healthcare Costs Through Efficient Call Center Services
Inefficiency is expensive. In healthcare, time spent on admin, no-shows, and chasing unpaid invoices can be extraordinarily costly – especially if you have busy, highly qualified people on the task….
