Boost Nonprofit Success

Boost Your Nonprofit Success with a Contact Center

Maintaining a human touch is vital for nonprofits. But keeping…

Why Your NonProfit needs a Contact Center.

Why Your Non-Profit Needs a Contact Center Solution

Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…

Interactive Voice Response

What is Interactive Voice Response (IVR)?

If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…

Technology Trends

Technology Trends for Call Center Clients in 2023

If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….

Customer Service Benefits

The Benefits of Dedicated Customer Service Reps

The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…

Self-Service

Self-Service is the Hot Trend in Customer Contact

No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…

Automatic Distribution Centers

What is Automatic Call Distribution (ACD)?

As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…

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