Generational differences can influence communication preferences, but individual preferences do not always follow demographic trends. Your organization needs a flexible customer experience that accommodates different communication styles.
Articles about technology trends, best practices, and more.
AI QA (Artificial Intelligence Quality Assurance) in a call center is the use of artificial intelligence to monitor, evaluate, and provide insights on customer interactions (voice, chat, email, SMS, etc.). Instead…
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in…
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective,…
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day….
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