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Prep Now for the Holiday Fundraising Season
‘Tis the season for holiday giving! The holiday season is…
Technology
Articles about technology trends, best practices, and more.
Reasons Your Business Needs a Chatbot
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…
Why Your Non-Profit Needs a Contact Center Solution
Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…
What is Interactive Voice Response (IVR)?
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
Technology Trends for Call Center Clients in 2023
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
The Benefits of Dedicated Customer Service Reps
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…
Self-Service is the Hot Trend in Customer Contact
No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…
