Generational differences can influence communication preferences, but individual preferences do not always follow demographic trends. Your organization needs a flexible customer experience that accommodates different communication styles.
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Inefficiency is expensive. In healthcare, time spent on admin, no-shows, and chasing unpaid invoices can be extraordinarily costly – especially if you have busy, highly qualified people on the task….
Donor fatigue is one of those phrases that strikes fear into the heart of non-profits. It happens when donors reduce or stop their non-profit giving, and can have a significant…
Food insecurity is a worldwide challenge. In 2023, 86.5% of US households were food secure – down from 87.2% in 2022, highlighting a growing issue. Globally, food insecurity is widespread,…
Your brand’s reputation is only as good as its customer satisfaction – and in hospitality, satisfaction is everything. Every question, request, or grievance must be solved promptly and smoothly, ensuring…
In an age of digital outreach, a telephone call might seem old-fashioned. But that’s part of the appeal. Analog and human, phone calls are a vital part of any fundraising…
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
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