Boost Nonprofit Success

Boost Your Nonprofit Success with a Contact Center

Maintaining a human touch is vital for nonprofits. But keeping…

Matching Gift Automation

How Matching Gift Automation Can Help You Raise More

Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again.

Turning Emergency Donors

Disaster Donors: Turning Emergency Donors Into Continued Supporters

In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of…

How Call Centers Evolved into Experience Centers

How Call Centers Evolved into Experience Centers

When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…

Agile Staffing Model

Your Contact Center Needs an Agile Staffing Model

Flexibility and adaptability are two key themes in 21st-century business. The brands able to immediately course correct in order to meet changing customer needs are the ones that prevail. That…

Contact Center Fosters Loyalty

6 Contact Center Practices that Impact Customer Loyalty

Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…

Call Center SaaS

How to Scale Your Business with Call Center SaaS

As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…

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