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Leveraging AI to Support Hunger Relief Efforts
Food insecurity is a worldwide challenge. In 2023, 86.5% of…
Technology
Articles about technology trends, best practices, and more.
Recurring Donations and Matching Gifts: A Perfect Pair
Supplying your organization with sufficient revenue to power your efforts (behind the scenes and mission-facing alike) is a critical component of successful nonprofit management. When the sustaining impact of recurring…
The Rising Importance of Contact Centers
On-time customer support is a major driver of customer satisfaction. Since the Covid-19 pandemic, it’s only grown more critical in the eyes of customers. As customers navigate complex and fragmented…
Why Your Nonprofit Needs a Matching Gift Solution
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
Leverage These Agent Tools to Provide Personalized CX
Personalization matters. Being able to provide a customer experience that takes into account an individual customer’s needs, interests, and unique customer journey is key to setting your brand apart. Fortunately,…
How to Prep for a Successful Giving Tuesday Campaign
Giving Tuesday is a big deal for nonprofits – in fact, $3.1b was raised in just 24 hours in 2022! And with awareness about the day continuing to grow 2023…
How Call Centers Help You Focus on Every Customer
The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes…
