Boost Your Nonprofit Success with a Contact Center
Maintaining a human touch is vital for nonprofits. But keeping…
Maintaining a human touch is vital for nonprofits. But keeping…
Articles about technology trends, best practices, and more.
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again.
In disaster situations, the public steps up to help. Non-profits and charity organizations see an immense uptick in people wanting to lend their support through monetary gifts. Notably, much of…
When it comes to customer satisfaction, experience is everything; therefore, the traditional call center has evolved into a modern counterpart aligned with the always-on, multi-channel customer experience. In a world…
Flexibility and adaptability are two key themes in 21st-century business. The brands able to immediately course correct in order to meet changing customer needs are the ones that prevail. That…
Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…
As a growing organization, your customer service capabilities are vital to your success. Being able to seamlessly field inquiries, handle sales calls and upgrades, or walk potential customers or donors…