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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
Why Phone Calls Still Matter for Nonprofit Fundraising
In an age of digital outreach, a telephone call might seem old-fashioned. But that’s part of the appeal. Analog and human, phone calls are a vital part of any fundraising…
Phonathons & Matching Gifts: Key Essentials to Keep In Mind
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
What is PCI Compliance, and Why Does it Matter?
No one wants their credit card information stolen. Unfortunately, credit card fraud is one of the most common types of fraud, with Experian noting there were over 214,000 reports of…
How Call Centers Build Community Connections for Food Donation Programs
Food insecurity continues to rise – and with it comes an increase in the use of food banks. If you’re part of a food donation program, your goal is to…
The Role of Call Centers in Ensuring HIPAA Compliance
If your organization deals with medical data, HIPAA compliance is vital. Depending on the violation, fines for breaching HIPAA can range from $100 to $250,000, and may even result in…
4 Start-of-Year Matching Gift Tips to 2x Your Revenue
The start of a new year presents a fresh opportunity to maximize donations and drive more impact for your nonprofit. Following the holiday fundraising season, many donors are motivated to…
