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What is PCI Compliance, and Why Does it Matter?
No one wants their credit card information stolen. Unfortunately, credit…
Technology
Articles about technology trends, best practices, and more.
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
Reasons Your Business Needs a Chatbot
As customers increasingly expect instant, tailored support for their questions or problems, businesses need to be positioned to respond accordingly. Simple, powerful, and always on, chatbots help ensure your customers receive…
Why Your Non-Profit Needs a Contact Center Solution
Great customer service is mission-critical to non-profits. When you make your donors feel valued, heard, and supported, you’re more likely to drive loyalty–and repeat giving. But non-profits are often stretched…
What is Interactive Voice Response (IVR)?
If you’ve ever called up an organization and had an automated voice walk you through your menu options, you’ve interacted with an Interactive Voice Response system or IVR. IVR is…
Technology Trends for Call Center Clients in 2023
If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….
The Benefits of Dedicated Customer Service Reps
The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…
