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Technology
Articles about technology trends, best practices, and more.
Combined Pledge Drive Management- Making Life Easier For You
Data-driven decision-making and thoughtful campaign planning are how Stations can maximize net revenue and improve the donor experience. However, managing giving campaigns one channel at a time and trying to…
09-21-2021
August Pledge Drive
The Olympics, Back-to-School, and…….PBS PLEDGE! August was full of some amazing feats and the PBS pledge drive was no exception. ACD is proud to report our agents and technology helped…
08-20-2021
New Feature: Email Confirmation Builder
Because we understand the important role email plays in the giving process and the need to make updates quickly in those emails, ACD invested in developing a self-service Email Confirmation…
08-12-2021
Tech Talk: The Self Service Revolution
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
08-07-2021
Integrity, Service, Excellence, and ACD
By: Grace Corbin, Creative Coordinator Almost 25 years ago, a young Air force Sergeant stationed at Kunsan Air Base in South Korea was tasked to re-wire his unit’s PBX phone system. After pursuing some guidance on the subject, he knew…
08-04-2021
Tech Talk: Robotic Process Automation
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…
07-19-2021
