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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
2024 Giving Trends – What to Know
Giving season is here. Non-profits who maximize the opportunities of this time could take in as much as half of their annual donations – and build a pool of sustaining…
How to Create a Memorable eCommerce Customer Experience
It’s a crowded marketplace out there. As of 2022, there were an estimated 24 million eCommerce sites globally – and that number has only grown as consumers continue to shift…
How to Improve Customer Service
Customer service is a vital part of the customer experience. It’s how your organization supports customers throughout the sales funnel—whether they need help with a product they’ve bought or are…
Prep Now for the Holiday Fundraising Season
‘Tis the season for holiday giving! The holiday season is a major fundraising opportunity for non-profits, accounting for 30-50% of annual revenue for many organizations. Even more importantly, most of…
6 Ways Customers Can Benefit from A Cloud-Based Contact Center
Still trying to handle your customer service from a traditional brick-and-mortar contact center? Increasingly, organizations are shifting to cloud-based contact center solutions. There’s a reason for that: cloud-based solutions are…
How Contact Center Outsourcing Supports a Great Customer Experience
Experiences matter – especially when we’re talking about the customer experience. There’s a reason: organizations invest enormous amounts in branding, packaging, communications, and more. However, having a striking brand identity…
