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6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
Technology
Articles about technology trends, best practices, and more.
New Feature: Email Confirmation Builder
Because we understand the important role email plays in the giving process and the need to make updates quickly in those emails, ACD invested in developing a self-service Email Confirmation…
08-12-2021
Tech Talk: The Self Service Revolution
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
08-07-2021
Integrity, Service, Excellence, and ACD
By: Grace Corbin, Creative Coordinator Almost 25 years ago, a young Air force Sergeant stationed at Kunsan Air Base in South Korea was tasked to re-wire his unit’s PBX phone system. After pursuing some guidance on the subject, he knew…
08-04-2021
Tech Talk: Robotic Process Automation
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…
07-19-2021
Product Development Department
You have probably noticed recent enhancements and new functionality across ACD products. That is thanks, in part, to our new Product Development Department. The Product Development Department oversees the initial…
07-15-2021
