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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
Why Your Nonprofit Needs a Matching Gift Solution
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
Leverage These Agent Tools to Provide Personalized CX
Personalization matters. Being able to provide a customer experience that takes into account an individual customer’s needs, interests, and unique customer journey is key to setting your brand apart. Fortunately,…
How to Prep for a Successful Giving Tuesday Campaign
Giving Tuesday is a big deal for nonprofits. While your nonprofit should always focus on building a robust pool of recurring donors, Giving Tuesday is a great way to boost…
How Call Centers Help You Focus on Every Customer
The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes…
The Benefits of Contact Center SMS Messaging
There’s been a generational shift in how we use our phones. Gone are the days of tying up the landline. In fact, 8 in 10 people today won’t answer a call…
How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals
Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to…
