Strategizing CX for Every Touchpoint

Strategizing CX for Every Touchpoint

Great customer service is no longer just about picking up…

SimpleScript

SimpleScript: An Amazing Feat

SimpleScript is here! For the past year, ACD’s team of developers, management, and staff have worked tirelessly to conceptualize, build, and implement our brand-new scripting tool, SimpleScript. The development was…

Giving Tuesday

Giving Tuesday 2020: $1mil more than 2019

Giving Tuesday is a day we’re proud to be a part of. This year, ACD agents and solutions captured 18,972 donations totaling $2,653,600. That’s an increase of OVER $1 MILLION…

PODS

Unveiling PODS 2.0: new version on the way

PODS 2.0 is on the way! The new version of ACD’s premium database application is scheduled for release at the end of December. All existing data will be migrated and…

donation forms

Donation Forms: Best Practices for Year-End Checklist

The giving season is around the corner and now is the time to ensure your online donation pages are ready for the influx of traffic. From contact information capture to…

simple scipt

SimpleScript: Demo and Information

See a live recording from the above demos here:https://acd-contactconnections.zoom.us/rec/share/fUVDZxKzNfASbhs3mUuZunqcLvq-PBa_3O6BHZgqw3RXWA8Upmbj3K8QfnE7D_VM.FDVAnFjf7ygPuPCS Access Passcode: Z@W32xCq Please note this session was recorded on 10/28/20, so some of the dates indicated during the session are…

Veteran-Owned Small Business Certification: Proud of This Distinction

ACD Direct, Inc. is excited to announce that it has been recognized as a Veteran-Owned Small Business (VOSB) by the U.S. Department of Veteran Affairs, Center for Verification and Evaluation….

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