Generational differences can influence communication preferences, but individual preferences do not always follow demographic trends. Your organization needs a flexible customer experience that accommodates different communication styles.
Articles about technology trends, best practices, and more.
For today’s customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are – and to be able to pick up a customer service…
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too…
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty…
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD…
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…
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