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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
What is Automatic Call Distribution (ACD)?
As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…
How Your Contact Center Can Optimize the Customer Experience
You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…
How to Promote Matching Gifts During Your Phonathon
Is your organization planning an upcoming phonathon fundraiser? Make the most of your efforts with matching gifts—doubling donations and increasing donor engagement overall. We’ll walk you through exactly how you…
Does Your Contact Center Have These Three “Must Haves”?
Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the…
Giving Tuesday Contact Center Prep
Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised –…
Using Call Recordings to Improve CX
The customer experience is everything. So, ensuring that your contact center is able to provide high-quality, efficient, and effective support is vital. Call recordings can deliver the feedback and data…
