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6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
Technology
Articles about technology trends, best practices, and more.
SimpleScript: An Amazing Feat
SimpleScript is here! For the past year, ACD’s team of developers, management, and staff have worked tirelessly to conceptualize, build, and implement our brand-new scripting tool, SimpleScript. The development was…
01-20-2021
Giving Tuesday 2020: $1mil more than 2019
Giving Tuesday is a day we’re proud to be a part of. This year, ACD agents and solutions captured 18,972 donations totaling $2,653,600. That’s an increase of OVER $1 MILLION…
12-09-2020
Unveiling PODS 2.0: new version on the way
PODS 2.0 is on the way! The new version of ACD’s premium database application is scheduled for release at the end of December. All existing data will be migrated and…
11-16-2020
Donation Forms: Best Practices for Year-End Checklist
The giving season is around the corner and now is the time to ensure your online donation pages are ready for the influx of traffic. From contact information capture to…
11-10-2020
SimpleScript: Demo and Information
See a live recording from the above demos here:https://acd-contactconnections.zoom.us/rec/share/fUVDZxKzNfASbhs3mUuZunqcLvq-PBa_3O6BHZgqw3RXWA8Upmbj3K8QfnE7D_VM.FDVAnFjf7ygPuPCS Access Passcode: Z@W32xCq Please note this session was recorded on 10/28/20, so some of the dates indicated during the session are…
10-20-2020
Veteran-Owned Small Business Certification: Proud of This Distinction
ACD Direct, Inc. is excited to announce that it has been recognized as a Veteran-Owned Small Business (VOSB) by the U.S. Department of Veteran Affairs, Center for Verification and Evaluation….
05-28-2020
