Featured Article
Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
The Future of Contact Centers in 2024 and Beyond
Another year of great customer experiences is in the books and another year ahead! We’ve seen plenty of change in what it means to serve customers and exceed their expectations,…
Recurring Donations and Matching Gifts: A Perfect Pair
Supplying your organization with sufficient revenue to power your efforts (behind the scenes and mission-facing alike) is a critical component of successful nonprofit management. When the sustaining impact of recurring…
The Rising Importance of Contact Centers
On-time customer support is a major driver of customer satisfaction. Since the Covid-19 pandemic, it’s only grown more critical in the eyes of customers. As customers navigate complex and fragmented…
Why Your Nonprofit Needs a Matching Gift Solution
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
Leverage These Agent Tools to Provide Personalized CX
Personalization matters. Being able to provide a customer experience that takes into account an individual customer’s needs, interests, and unique customer journey is key to setting your brand apart. Fortunately,…
How to Prep for a Successful Giving Tuesday Campaign
Giving Tuesday is a big deal for nonprofits. While your nonprofit should always focus on building a robust pool of recurring donors, Giving Tuesday is a great way to boost…
