Featured Article
Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with…
Technology
Articles about technology trends, best practices, and more.
Reasons You Should Outsource Your Contact Center
Your contact center is the cornerstone to delivering exceptional customer service. Not only that, but it allows you to gauge customer satisfaction, identify hidden customer needs, and boost engagement and…
12-20-2021
ACD Troops Email Builder Update
Since the email confirmation builder has been around, we have all been quite busy over here at ACD. From requests to optimize customer email confirmations to providing a full-service setup…
10-25-2021
Giving Tuesday – How ACD Can Help You
We know that you are busier than ever in November and December. From calendar year-end campaigns and holiday events to pledge drives and DRTV ad buys — ACD knows you…
10-21-2021
Combined Pledge Drive Management- Making Life Easier For You
Data-driven decision-making and thoughtful campaign planning are how Stations can maximize net revenue and improve the donor experience. However, managing giving campaigns one channel at a time and trying to…
09-21-2021
August Pledge Drive
The Olympics, Back-to-School, and…….PBS PLEDGE! August was full of some amazing feats and the PBS pledge drive was no exception. ACD is proud to report our agents and technology helped…
08-20-2021
New Feature: Email Confirmation Builder
Because we understand the important role email plays in the giving process and the need to make updates quickly in those emails, ACD invested in developing a self-service Email Confirmation…
08-12-2021
