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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
Make the CX Grade: Why Your College Needs a Contact Center
Whether you’re a small private college or a large public institution, the phone calls never stop. From financial aid questions to information regarding graduation to media requests, colleges receive numerous…
5 Benefits of a US-Based Contact Center
It’s a global world out there, but there are benefits to keeping your customer experience solutions on homegrown soil. If you’re considering investing in a contact center solution, here’s why…
Strategizing CX for Every Touchpoint
Great customer service is no longer just about picking up the phone. It’s about being available for your customers wherever they are, whether that’s on a website, on social media,…
New Feature: Bilingual IVR & Chat
At ACD, we’re all about breaking down barriers to communication. So, we’re proud to introduce a new product update: Bilingual IVR and Chat!
The Importance of Listening to Your Customers
We all want to be heard. More specifically, we all want to be understood. Brands that fail to hear what their customers need are not only leaving dollars on the…
Optimizing The Donor Journey with Matching Gift Touchpoints
In the ever-evolving landscape of nonprofit fundraising, organizations are constantly seeking ways to optimize the donor experience and maximize contributions. One often underutilized strategy is the integration of matching gift…
