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How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals
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Technology
Articles about technology trends, best practices, and more.
Tech Talk: Agile Development
Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…
05-18-2021
Tech Talk: Server Upgrades Continue
Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…
04-20-2021
Audio Files Update: Refreshing Greeting & Hold Messages
Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings…
04-15-2021
New Gift Setting: Active Dates & Times for Premiums
ACD is always aiming to improve our products and services, and that is exactly what we accomplished with this new product enhancement. Now, client-partners can schedule the exact dates and…
04-10-2021
QR Code Case Study: Pledge Drive Success for WEDU
With the emergence of COVID-19, we have seen a resurgence of QR code usage. As QR codes became more commonplace, WEDU in Tampa, FL quickly realized that this could potentially…
03-22-2021
Update: New Servers Installed
We’ve upgraded our servers! ACD has 35 servers located inside one of our data centers just outside of Salt Lake City, UT. Over the past two weeks, we have invested…
03-18-2021
