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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
What Makes a Great First Impression over the Phone?
The first interaction a customer has with your brand will stick, so it’s in your interests to do everything you can to make it a good one, and quickly –…
Is Your System Working? Audit Your Company
Customer experience is everything. A consistent, frictionless experience reduces inbound calls, nurtures loyalty, and encourages repeat shopping. If you’re not sure whether you’re delivering on customer expectations – and if…
The Future of Call Centers in the Insurance Sector
Insurance is a must, with most people in the United States holding at least one insurance policy. We insure our cars, homes, valuables, pets, our health, and even our lives….
How Call Centers Can Boost Donor Retention for Food Nonprofits
In 2023, 50 million people in America received charitable food assistance. The need to help community members in need is clear, and your food nonprofit is at the forefront of…
The Power of API-Driven Workflows
An API, or Application Programming Interface, functions as a bridge between two different software programs, helping them interact and share data. At ACD, we are proud to offer a full…
Reimagining Holiday Giving: The Impact of Personalization
‘Tis the season when non-profits receive the majority of their annual giving. However, with consumers tightening their belts, resulting in lower-than-anticipated giving during previous holiday seasons, non-profits need to deck…
