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Leveraging AI to Support Hunger Relief Efforts
Food insecurity is a worldwide challenge. In 2023, 86.5% of…
Technology
Articles about technology trends, best practices, and more.
The Benefits of Contact Center SMS Messaging
There’s been a generational shift in how we use our phones. Gone are the days of tying up the landline. In fact, 8 in 10 people today won’t answer a call…
How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals
Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to…
People-First: Building a Human Experience in the Contact Center
Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the…
Give Your Business a Competitive Edge with a Virtual Call Center
Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions,…
Make the Switch to Omnichannel Today
For today’s customers, a fragmented customer service experience is bad news. Consumers expect brands to meet them where they are – and to be able to pick up a customer service…
Why Web Chats are a Customer Service Game Changer
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
