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Prep Now for the Holiday Fundraising Season
‘Tis the season for holiday giving! The holiday season is…
Technology
Articles about technology trends, best practices, and more.
Why Web Chats are a Customer Service Game Changer
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
Customer Service vs. Customer Experience
A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too…
It’s Here! Introducing SimpleDonate
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty…
As Old as the iPod: 20 Years of ACD Direct
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD…
The Benefits of Call Centers for eCommerce
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
