Featured Article
6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
Technology
Articles about technology trends, best practices, and more.
Self-Service is the Hot Trend in Customer Contact
No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…
01-19-2023
What is Automatic Call Distribution (ACD)?
As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…
01-11-2023
How Your Contact Center Can Optimize the Customer Experience
You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…
12-20-2022
How to Promote Matching Gifts During Your Phonathon
Is your organization planning an upcoming phonathon fundraiser? Make the most of your efforts with matching gifts—doubling donations and increasing donor engagement overall. We’ll walk you through exactly how you…
12-05-2022
Does Your Contact Center Have These Three “Must Haves”?
Gone are the days of the traditional call center setup. Today’s customers want to be able to get in touch with brands on their own terms – and on the…
11-30-2022
Giving Tuesday Contact Center Prep
Giving Tuesday is fast approaching, and according to the estimates, 2022 is going to be a record breaker. Whole Whale predicts that this year we’ll see $3.2 billion raised –…
11-09-2022
