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Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
Halfway There: Matching Gift Reminders Midway Through 2025
As we reach the midpoint of 2025, now is the perfect time for nonprofits to pause, assess, and reignite their fundraising efforts—especially when it comes to matching gifts. Despite the…
Reducing Healthcare Costs Through Efficient Call Center Services
Inefficiency is expensive. In healthcare, time spent on admin, no-shows, and chasing unpaid invoices can be extraordinarily costly – especially if you have busy, highly qualified people on the task….
How to Fix Frustration and Donor Fatigue
Donor fatigue is one of those phrases that strikes fear into the heart of non-profits. It happens when donors reduce or stop their non-profit giving, and can have a significant…
Leveraging AI to Support Hunger Relief Efforts
Food insecurity is a worldwide challenge. In 2023, 86.5% of US households were food secure – down from 87.2% in 2022, highlighting a growing issue. Globally, food insecurity is widespread,…
Why 24-7 Customer Support Matters in Hospitality
Your brand’s reputation is only as good as its customer satisfaction – and in hospitality, satisfaction is everything. Every question, request, or grievance must be solved promptly and smoothly, ensuring…
Why Phone Calls Still Matter for Nonprofit Fundraising
In an age of digital outreach, a telephone call might seem old-fashioned. But that’s part of the appeal. Analog and human, phone calls are a vital part of any fundraising…
