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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Why Consumer Electronics Companies Need a Call Center
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in…
How Matching Gift Automation Can Help You Raise More
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective,…
Phonathons & Matching Gifts: Key Essentials to Keep In Mind
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
Why Your Nonprofit Needs a Matching Gift Solution
Equipping your nonprofit with the right tools and resources is essential for successful fundraising. In addition to your online donation forms and contact center solution, a matching gift platform plays…
How to Choose a Donation Support Call Center
Your volunteers are stretched thin, and the phones are ringing off the hook. You know you’re missing out on possible donations, but there just aren’t enough hours in the day….
Why Non-Profits Need 100% US-Based Agents
The longevity of a non-profit is all about relationships. The more you can nurture relationships with your donors and volunteers, the more resources you’ll have at your fingertips to drive…
