Strategizing CX for Every Touchpoint

Strategizing CX for Every Touchpoint

Great customer service is no longer just about picking up…

Giving Tuesday Prep

How to Prep for a Successful Giving Tuesday Campaign

Giving Tuesday is a big deal for nonprofits – in fact, $3.1b was raised in just 24 hours in 2022! And with awareness about the day continuing to grow 2023…

Focusing on the Customer

How Call Centers Help You Focus on Every Customer

The customer experience is paramount to success in today’s business climate. Customers not only expect businesses to be accessible through their preferred channels, but they also expect personalized support that takes…

The Benefits of Contact Center SMS Messaging

The Benefits of Contact Center SMS Messaging

There’s been a generational shift in how we use our phones. Gone are the days of tying up the landline. In fact, 8 in 10 people today won’t answer a call…

How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

How a Contact Center Can Help Achieve Your Nonprofit Fundraising Goals

Fundraising is vital to the sustainability and longevity of any non-profit. While giving can take many forms, a robust contact center setup is an invaluable asset when it comes to…

People-First: Building a Human Experience in the Contact Center

People-First: Building a Human Experience in the Contact Center

Great customer service is vital to a positive customer experience. But with the rise of automated technologies and AI, it’s all too easy to forget about something central to the…

Virtual Contact Center

Give Your Business a Competitive Edge with a Virtual Call Center

Is your business struggling to keep up with customer requests? Prompt, timely customer service is key to the overall customer experience and customer satisfaction. A business unable to seamlessly field questions,…

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