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ACD Direct Achieves SDVOSB Certification
At ACD Direct, service has always been at the heart…
Technology
Articles about technology trends, best practices, and more.
Why Retailers Who Ignore AI Will Be Left Behind
AI can’t solve every retail problem, but it can solve many of them. When unleashed on your company and customer support data, it can offer real-time, personalized, strategic support that…
Prepare for High Call Volumes Now
The holidays are almost here, which means that businesses need to prepare for high call volumes as soon as possible. Why? Because the holidays are associated with increased shopping, giving,…
What is AI QA?
AI QA (Artificial Intelligence Quality Assurance) in a call center is the use of artificial intelligence to monitor, evaluate, and provide insights on customer interactions (voice, chat, email, SMS, etc.). Instead…
Why Consumer Electronics Companies Need a Call Center
The consumer electronics sector is projected to bring in $537B in 2025 – up 3.2% YoY. According to the American Customer Satisfaction Index, customer satisfaction in the sector lags in…
How Matching Gift Automation Can Help You Raise More
Matching gifts are some of the most popular forms of corporate giving, and yet organizations continue to miss out on the opportunities time and time again. From the donor’s perspective,…
Phonathons & Matching Gifts: Key Essentials to Keep In Mind
Fundraising is at the heart of many nonprofit organizations, and finding ways to maximize donor contributions is essential for sustaining programs and services. Phonathons and matching gifts are two powerful…
