contact center

Reasons You Should Outsource Your Contact Center

Your contact center is the cornerstone to delivering exceptional customer…

Server

Tech Talk: Server Upgrades Continue

Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…

Audio Files Update: Refreshing Greeting & Hold Messages

Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings…

New Gift Setting: Active Dates & Times for Premiums

ACD is always aiming to improve our products and services, and that is exactly what we accomplished with this new product enhancement. Now, client-partners can schedule the exact dates and…

QR Code Case Study: Pledge Drive Success for WEDU

With the emergence of COVID-19, we have seen a resurgence of QR code usage. As QR codes became more commonplace, WEDU in Tampa, FL quickly realized that this could potentially…

Update: New Servers Installed

We’ve upgraded our servers! ACD has 35 servers located inside one of our data centers just outside of Salt Lake City, UT. Over the past two weeks, we have invested…

PledgeCart: New Features We’re Excited About

We found a few ways to make PledgeCart even better! Thanks to the hard work of ACD’s Product Management team, ACD rolled out six new features and we are so…

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