Why Your Nonprofit Needs a Matching Gift Solution

Why Your Nonprofit Needs a Matching Gift Solution

Equipping your nonprofit with the right tools and resources is…

Technology Trends

Technology Trends for Call Center Clients in 2023

If there’s one thing that’s constant in business, it’s technological change. With consumer expectations of contact centers at an all-time high, staying ahead of the customer service curve is vital….

Customer Service Benefits

The Benefits of Dedicated Customer Service Reps

The customer experience is everything. Your brand reputation hinges on the quality of customer interactions – which is why having dedicated customer service representatives is so vital. But too many…


Self-Service is the Hot Trend in Customer Contact

No one likes to rely on other people for help. There’s something empowering about solving our own problems – we get to do it our way and without taking time…

Automatic Distribution Centers

What is Automatic Call Distribution (ACD)?

As your organization grows or you release new products or services, you’ll also experience an uptick in inbound call volumes. While your receptionist might be able to handle those calls…

Customer Optimization

How Your Contact Center Can Optimize the Customer Experience

You’ve heard of customer service and the customer journey. But what about the customer experience? Customer experience (CX) measures how your customers feel about your brand as a result of…


How to Promote Matching Gifts During Your Phonathon

Is your organization planning an upcoming phonathon fundraiser? Make the most of your efforts with matching gifts⁠—doubling donations and increasing donor engagement overall. We’ll walk you through exactly how you…

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