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2024 Giving Trends – What to Know
Giving season is here. Non-profits who maximize the opportunities of…
Technology
Articles about technology trends, best practices, and more.
Are You Delivering a Great Digital Customer Experience?
Online experiences are an increasingly important aspect of the customer journey. According to MuleSoft’s 2022 Benchmark Report, 70% of customer interactions are now online, which means that organizations need to quickly…
8 Benefits of Cloud-Based Contact Centers
In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…
Omnichannel and Multichannel Support: What’s the Difference?
Is your business team multichannel, team omnichannel, or team undecided? You might not be sure what these terms mean but hear us when we tell you that they’re critical to your…
The Future of Contact Centers in 2024 and Beyond
Another year of great customer experiences is in the books and another year ahead! We’ve seen plenty of change in what it means to serve customers and exceed their expectations,…
Recurring Donations and Matching Gifts: A Perfect Pair
Supplying your organization with sufficient revenue to power your efforts (behind the scenes and mission-facing alike) is a critical component of successful nonprofit management. When the sustaining impact of recurring…
The Rising Importance of Contact Centers
On-time customer support is a major driver of customer satisfaction. Since the Covid-19 pandemic, it’s only grown more critical in the eyes of customers. As customers navigate complex and fragmented…
