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Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with…
Technology
Articles about technology trends, best practices, and more.
Why Web Chats are a Customer Service Game Changer
Great customer service has never been more important. With customer service being a key part of the overall customer experience, it’s vital that brands rise to meet customer expectations every…
07-18-2023
Customer Service vs. Customer Experience
A happy customer is a loyal customer, which is why delivering an exceptional customer experience is vital. But what exactly do we mean when we talk about customer experience? Too…
06-22-2023
It’s Here! Introducing SimpleDonate
Fans of our platform PledgeCart will be excited to hear that we’ve been working on a new and improved online donation capture platform called SimpleDonate – and that after plenty…
06-08-2023
As Old as the iPod: 20 Years of ACD Direct
Yes, the Y2K was that long ago. Not only was it the era of CDs, rom-com, and awkward fashion, but it was when we started to develop a vision for ACD…
05-25-2023
The Benefits of Call Centers for eCommerce
High-quality customer service is a differentiating point for eCommerce companies. Today’s cloud-based contact center solutions allow eCommerce companies to deliver great customer service even when serving geographically differentiated customers or…
05-22-2023
Elevate Your Customer Outreach with SimpleScript
An efficient and effective customer contact center is a powerful asset for any corporate or non-profit organization. One of the critical components driving this effectiveness is your reps’ ability to communicate…
04-18-2023
