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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Donation Forms: Best Practices for Year-End Checklist
The giving season is around the corner and now is the time to ensure your online donation pages are ready for the influx of traffic. From contact information capture to…
SimpleScript: Demo and Information
See a live recording from the above demos here:https://acd-contactconnections.zoom.us/rec/share/fUVDZxKzNfASbhs3mUuZunqcLvq-PBa_3O6BHZgqw3RXWA8Upmbj3K8QfnE7D_VM.FDVAnFjf7ygPuPCS Access Passcode: Z@W32xCq Please note this session was recorded on 10/28/20, so some of the dates indicated during the session are…
Veteran-Owned Small Business Certification: Proud of This Distinction
ACD Direct, Inc. is excited to announce that it has been recognized as a Veteran-Owned Small Business (VOSB) by the U.S. Department of Veteran Affairs, Center for Verification and Evaluation….
Security is Top Priority: Keeping Data Safe
Data security and ensuring business continuity are ACD’s highest priority. ACD Direct is not only a PCI Service Level 1 and SOC2 certified provider that works directly with many payment…
