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Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
New Feature: ACD Assist
Need an assist? With the ever-changing climate of donor growth, support, and cultivation, we could all use one! Let us help put the fun back into FUNdraising! ACD’s work with our…
SimpleScript Credit Card Protection Updates
Today, when fraud is more common than any of us would care to admit, ACD is working tirelessly to ensure we are taking the proper measures to eliminate the risk…
Addressing Member Services Challenges
Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced staff to quickly transition to a work-from-home environment….
Tech Talk: Agile Development
Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…
Tech Talk: Server Upgrades Continue
Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…
