Featured Article
Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Tech Talk: The Self Service Revolution
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
Integrity, Service, Excellence, and ACD
By: Grace Corbin, Creative Coordinator Almost 25 years ago, a young Air force Sergeant stationed at Kunsan Air Base in South Korea was tasked to re-wire his unit’s PBX phone system. After pursuing some guidance on the subject, he knew…
Tech Talk: Robotic Process Automation
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…
Product Development Department
You have probably noticed recent enhancements and new functionality across ACD products. That is thanks, in part, to our new Product Development Department. The Product Development Department oversees the initial…
New Feature: ACD Assist
Need an assist? With the ever-changing climate of donor growth, support, and cultivation, we could all use one! Let us help put the fun back into FUNdraising! ACD’s work with our…
