Featured Article
Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
August Pledge Drive
The Olympics, Back-to-School, and…….PBS PLEDGE! August was full of some amazing feats and the PBS pledge drive was no exception. ACD is proud to report our agents and technology helped…
New Feature: Email Confirmation Builder
Because we understand the important role email plays in the giving process and the need to make updates quickly in those emails, ACD invested in developing a self-service Email Confirmation…
Tech Talk: The Self Service Revolution
By: Don Sherwood At ACD, we strive to delight our customers through personalization. We recognize that every customer is unique, and they want their experience with our applications to be…
Integrity, Service, Excellence, and ACD
By: Grace Corbin, Creative Coordinator Almost 25 years ago, a young Air force Sergeant stationed at Kunsan Air Base in South Korea was tasked to re-wire his unit’s PBX phone system. After pursuing some guidance on the subject, he knew…
Tech Talk: Robotic Process Automation
By: Don Sherwood I remember going to Disneyland as a child, and exploring the Carousel of Progress in Tomorrowland, caught up in the wonder of what the future could look…
Product Development Department
You have probably noticed recent enhancements and new functionality across ACD products. That is thanks, in part, to our new Product Development Department. The Product Development Department oversees the initial…
