Generational differences can influence communication preferences, but individual preferences do not always follow demographic trends. Your organization needs a flexible customer experience that accommodates different communication styles.
Articles about technology trends, best practices, and more.
Need an assist? With the ever-changing climate of donor growth, support, and cultivation, we could all use one! Let us help put the fun back into FUNdraising! ACD’s work with our…
Today, when fraud is more common than any of us would care to admit, ACD is working tirelessly to ensure we are taking the proper measures to eliminate the risk…
Staffing and communication challenges exist in member services departments across Public Media, and those challenges were compounded when COVID hit and forced staff to quickly transition to a work-from-home environment….
Software development and enhancement changes need to be thoughtfully organized in order to deliver the best customer experience. Over the past year, ACD has worked to change the way we…
Last month, we noted the server upgrades we made in our data center outside of Salt Lake City. The major server upgrade work has continued into this month. “ACD has…
Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings…
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