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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Update: New Servers Installed
We’ve upgraded our servers! ACD has 35 servers located inside one of our data centers just outside of Salt Lake City, UT. Over the past two weeks, we have invested…
PledgeCart: New Features We’re Excited About
We found a few ways to make PledgeCart even better! Thanks to the hard work of ACD’s Product Management team, ACD rolled out six new features and we are so…
New: Text-To-Donate
Join 70+ stations who are enjoying a 4000% ROI using text-to-donate during drives. For the March pledge, there will be six PBS pledge programs with Text-to-Donate language View the recording…
SimpleScript: An Amazing Feat
SimpleScript is here! For the past year, ACD’s team of developers, management, and staff have worked tirelessly to conceptualize, build, and implement our brand-new scripting tool, SimpleScript. The development was…
Giving Tuesday 2020: $1mil more than 2019
Giving Tuesday is a day we’re proud to be a part of. This year, ACD agents and solutions captured 18,972 donations totaling $2,653,600. That’s an increase of OVER $1 MILLION…
Unveiling PODS 2.0: new version on the way
PODS 2.0 is on the way! The new version of ACD’s premium database application is scheduled for release at the end of December. All existing data will be migrated and…
