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Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
Technology
Articles about technology trends, best practices, and more.
Audio Files Update: Refreshing Greeting & Hold Messages
Throughout the next month, ACD will be re-recording the standard greeting and hold messages for our client-partners to update and brighten the caller experience. Please note that all custom greetings…
New Gift Setting: Active Dates & Times for Premiums
ACD is always aiming to improve our products and services, and that is exactly what we accomplished with this new product enhancement. Now, client-partners can schedule the exact dates and…
Update: New Servers Installed
We’ve upgraded our servers! ACD has 35 servers located inside one of our data centers just outside of Salt Lake City, UT. Over the past two weeks, we have invested…
PledgeCart: New Features We’re Excited About
We found a few ways to make PledgeCart even better! Thanks to the hard work of ACD’s Product Management team, ACD rolled out six new features and we are so…
New: Text-To-Donate
Join 70+ stations who are enjoying a 4000% ROI using text-to-donate during drives. For the March pledge, there will be six PBS pledge programs with Text-to-Donate language View the recording…
SimpleScript: An Amazing Feat
SimpleScript is here! For the past year, ACD’s team of developers, management, and staff have worked tirelessly to conceptualize, build, and implement our brand-new scripting tool, SimpleScript. The development was…
