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Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
Technology
Articles about technology trends, best practices, and more.
Understanding Contact Center as a Service (CCaaS)
Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in…
The Importance of a Smooth Customer Phone Experience
The phone is what customers reach for when they want to place an order or ask for help. Sales and customer support are two of the most critical areas of…
How SaaS Software Can Help Sync your Sales and Support Teams
Gone are the days of siloed business operations. Thanks to the rise of cloud-based Software-as-a-Service (SaaS) solutions, organizations can now seamlessly integrate different departments and workflows. The result is new opportunities,…
Why Creating an Omnichannel Experience Means Business Success
How and why consumers interact with brands has undergone a significant change. So too, has the typical sales funnel. Consumers now engage with brands across multiple channels and in a…
Call Routing: What Is It and How Does it Work?
Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become…
Managing Seasonal Sales Spikes
With the holiday season comes string lights and eggnog – but also a seasonal increase in consumer demand. For some organizations, the holiday spike brings stress and supply chain issues….
