6 Contact Center Practices that Impact Customer Loyalty
Your contact center is a critical point of customer interaction. Customers who have a positive experience will feel connected to your brand and will be more likely to continue to…
Contact Center
What Are Call Tracking Metrics & Why They Matter
Being able to seamlessly and professionally handle inbound calls is critical to your organization’s success. Even in an omnichannel world where customers and donors can get in touch via email,…
Ensuring Business Continuity Through Your Contact Center
Your contact center is critical to your organization’s success. But as the customer journey has evolved, so have customer expectations. Your customers, clients, and donors expect to be able to…
Driving Customer Satisfaction with Survey Collection Solutions
A great customer experience is critical to your organizational success. Strategically sourcing feedback and qualitative data from service recipients and donors help you identify what’s working – and what can…
How to Analyze Contact Center Data
Contact center data can provide powerful insights into your business operations, helping you identify leads and increase and improve your service levels. Don’t be among the 61% of businesses who fail to…
6 Customer Service Failures to Avoid
Your contact center is a critical part of your customer service infrastructure. Done well, it can deliver timely, customized customer care. And in a world where customers have high expectations…
Understanding Contact Center as a Service (CCaaS)
Your contact center is one of the most critical parts of your organization. It’s key to the customer experience and ensures that donors, customers, or clients can easily get in…
The Importance of a Smooth Customer Phone Experience
The phone is what customers reach for when they want to place an order or ask for help. Sales and customer support are two of the most critical areas of…
Call Routing: What Is It and How Does it Work?
Promptly and efficiently handling incoming calls is critical to the success of your business or charitable organization. But without the proper infrastructure and personnel numbers, your mainline can quickly become…
Managing Seasonal Sales Spikes
With the holiday season comes string lights and eggnog – but also a seasonal increase in consumer demand. For some organizations, the holiday spike brings stress and supply chain issues….
