Streamline Your Pledge Drives with ACD’s SimplePremium System
As a non-profit, you’re used to doing a lot with…
As a non-profit, you’re used to doing a lot with…
Articles about technology trends, best practices, and more.
If you’re online, you’ve encountered bots, good and bad. Fortunately, for every spambot, there’s a bot out there working hard to make our lives easier. These are the chatbots of the…
As a non-profit, you’re used to doing a lot with a little. With ACD’s SimplePremium offer, getting it done just got easier. SimplePremium allows you to organize your shows, gifts, images, and other…
Maintaining a human touch is vital for nonprofits. But keeping on top of inbound calls – let alone outbound campaigns – can be a challenge when staffing, technology, and free…
If there’s a buzzword in 2024, it’s automation. We’re all looking for ways to do more with less and free up repetitive processes to focus on high-value interactions and activities….
Online experiences are an increasingly important aspect of the customer journey. According to MuleSoft’s 2022 Benchmark Report, 70% of customer interactions are now online, which means that organizations need to quickly…
In 2024, on-premises means out of touch. The move to cloud-based contact centers is well underway, and for good reason. Cloud-based customer experience solutions (aka CXaaS solutions) tap into customers’…