Data security and ensuring business continuity are ACD’s highest priority. ACD Direct is not only a PCI Service Level 1 and SOC2 certified provider that works directly with many payment processors, we are also HIPAA compliant. We know that compliance is an essential component of customer trust, and we see compliance as the byproduct of a relentless focus on security.
Categories
Recent Posts
Optimizing Operational Readiness: Enhance Your Contact Center Before Vacation
As summer approaches, out-of-office messages are being prepared, schedules are…
What Customers Never Tell You Before They Leave
Most organizations think customer churn begins with a cancellation. In…
Proactive Fraud Prevention via Contact Center Engagement
Most organizations treat fraud prevention as a back-end problem. Transactions…
CX Metrics That Predict Business Outcomes
Most organizations track customer experience metrics because they are supposed…




