Data security and ensuring business continuity are ACD’s highest priority. ACD Direct is not only a PCI Service Level 1 and SOC2 certified provider that works directly with many payment processors, we are also HIPAA compliant. We know that compliance is an essential component of customer trust, and we see compliance as the byproduct of a relentless focus on security.
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6 Reasons to Incorporate Virtual Agents into Your Customer Experience
If you’re online, you’ve encountered bots, good and bad. Fortunately,…
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Are You Delivering a Great Digital Customer Experience?
Online experiences are an increasingly important aspect of the customer journey….