Why ACD?
Experience
Since 2003, ACD has leveraged industry-leading CCaaS technology with at-home agents to perfect the flexibility and efficiency of the gig economy.
Reporting
ACD uses live quality control and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
Support
ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
Platform
Voice, Chat, Text, Email, Social
Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, messaging, or all of the above.
Automatic Call Distribution
Intelligently route omnichannel interactions to the right agent, with the right expertise, at the right time. It’s a better way to stay productive and keep your customers happy.
Interactive Voice Response
By leveraging natural speech to collect caller information and determine optimal handling, IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.
NICE InContact
With the leader in cloud contact center software, anything’s possible. Because with smarter technology, you have everything you need to transform your customer experience and turn every interaction into a lasting, meaningful connection.
Additional Features
Omni Channel
Engage customers with continuity on the platforms they choose: calls, text, chat, email, and social media.
SimpleScript Platform
Client-tailored scripting platform that integrates easily.
Call Deflection 100% QA with AI
Customer satisfaction shouldn’t be neglected on the IVR portion of the call.
100% Agent Monitoring with AI
Custom analysis of every call to improve results and customer experience.
Network Routing
Best-in-class solutions created by the founders of the cloud contact center as a service.
Reporting Dashboard
On-demand reports to track your KPIs.
API Connections
We connect to you: payment processing and database integration.
Custom Development
In-house development team available for your needs.
