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Our most valuable asset - YOU!

ACD Direct is the best solution to boost any non-profit's member acquisition and fundraising results. We work with a broad range of clients from non-profits and charity groups to political campaigns. Our virtual call center offers diverse services which include fundraising, live technical support and other call-based assistance.

ACD Direct handles millions of minutes a month and can easily expand its resources to meet your changing needs. Our experienced customer service agents have helped to process over 321 million dollars in pledge donations for our clients. Whether it is uniform training of agents, script implementation or scalability, we will work to maximize the power of each contact and assure we exceed user expectations.

Our commitment:
  • Exceptional customer service
  • Real time pledge processing
  • Reliable and tested systems using the latest technology
  • Guaranteed responsive management
  • Continual process improvement
  • Call traffic surges handled within two minutes
  • Service levels above 90%

Contact us today to find out how we can help your non-profit organization meet its goals!

We are committed to our clients and we're proud of the relationships we have built.
Here are a few things our clients have to say about us:

"ACD Direct is one of the most customer service focused companies that I have ever worked with. We have experienced tremendous growth in the number of listeners that call our station to make a pledge of support during our membership drives, and ACD was right there with us making sure that every single call was answered and handled. I don''t know what I would have done without ACD."

-Carrie Banasky, KUSC/Los Angeles, CA

"The best reason to work with ACD Direct is their reliability"

-Melissa Miller, KUAT-TV/Tucson

"ACD Direct's user-friendly platform and call documentation system allows us to effectively monitor operations, and enter and edit information quickly and easily. It is by far the best platform we have ever worked with."

-John, P. Begeny, WETA/Arlington

Calls Without Walls.

ACD Direct provides technically viable solutions to clients who need telephone-based support for fundraising, live technical assistance and other call-based services. We have developed an economical, customizable and user-friendly product that meets your business needs. With the end user in mind, all ACD Direct solutions are designed to optimize resources, maximize efficiency and productivity and simplify processes.

ACD Direct delivers exceptional customer service, ensuring our clients have complete confidence in outsourcing. With access to over 1,000 agents nationwide, our staff is fully scalable and we retain only the best agents who demonstrate maturity and courtesy on each call. Committed to superior service, ACD Direct continually conducts analyses of daily calls and provides feedback to our clients on quality control efforts.

Services we offer:
  • Direct response
  • Customer service
  • Catalog orders
  • Surveys
  • Technical support
State of the art technology:
  • Carrier grade CTI
  • Local or toll-free
  • Interactive voice response capability
  • 128-bit encrypted web-based data entry
  • Multiple redundant tier-one installations
Best in class support:
  • Dedicated account management
  • Customized reports for key metrics
  • Call traffic surges mitigated within two minutes
  • Professional and highly skilled workforce
  • Quality assurance program
  • Fully scalable
  • Short wait times
  • Multilingual support

"With the procedures ACD Direct has established for us, we have seen saving, not only money, but perhaps just as vitally, manpower. Their entire staff commits 200% to make sure everything runs smoothly and properly. I can highly recommend using ACD Direct to handle your pledges; you will not be disappointed."

- WABE 90.1

"ACD Direct's user-friendly platform and call documentation system allows us to effectively monitor operations, and enter and edit information quickly and easily. It is by far the best platform we have ever worked with."

- John P. Bengeny, WETA/Arlington

"Looking for efficiencies of cast without sacrificing customer service was a the top of our list, and ACD came out at the top of the list for solutions. Whether it's the friendly vice on the call or the accurate data transmitted back, ACD has changes how CPBN allocates precious human resources today. ACD and CPBN became a team on Day One!"

- Jack Callahan, CPTV and WNPR, Hartford CT

Join Our Network of Agents
  • Build opportunities for your business as you improve your efficiency and increase your bottom line profits.
  • Establish yourself in the non-profit industry.
  • Provide service to some of the most reputable organizations in the country.
  • Incorporate contract work into your schedule 24/7/365.
  • Eliminate the stress of transportation costs, commute time and wardrobe expense.
  • Fortify your position to take advantage of tax benefits and savings.
  • Enjoy a people-centric environment in which employees and customers are valued, respected and considered critical to ACD's overall success.

We are looking for:

  • Call center experience
  • Work at home experience
  • Exceptional communication and customer service skills
  • Individuals who have a home office to include:
    • Laptop or PC
    • Windows based operating system (Windows 7 or higher)
    • Private, hardwired internet connection and phone line (landline or qualified VoIP service, free of all features)
    • Space free of background noise
    • Noise canceling headset (corded)
It's easy to join.
Established Agents

If you are a PRO who is "virtually established" to offer services, we may be a match made in the clouds. ACD Direct is virtually the best in its industry!

  • I reside in a state where ACD Direct offers contracts. > Excluded states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, Washington and South Dakota
  • I have a business entity set up for my services. > Preferred not required
  • I have an EIN (Federal Tax identification) for 1099-MISC reporting of payments for my services. > Preferred not required
  • I accept any applicable tax liability associated with my business.
  • I am responsible for applicable licensing according to local or state regulations.
  • I am aware this contract requires background checks and certifications to review client specifications on accounts I choose to work.
Join the team

If you have questions before completing a registration, please fill out our contact form and we will reply as quickly as possible. Thank you in advance for your interest in ACD Direct.

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