Why ACD?
Experience
Since 2003, ACD has leveraged industry-leading CCaaS technology with at-home agents to perfect the flexibility and efficiency of the gig economy. The world is trying to convert to the model that ACD has long perfected and continues to improve.
Analysis
ACD uses live quality control and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
Development
ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
Features
Omnichannel Inbound
Engage customers with continuity on the platforms they choose: calls, text, chat, email, and social media.
SimpleScript Platform
Client-tailored scripting platform that integrates easily.
Call Deflection 100% QA with AI
Customer satisfaction shouldn’t be neglected on the IVR portion of the call.
100% Agent Monitoring with AI
Custom analysis of every call to improve results and customer experience.
Network Routing
Best-in-class solutions created by the founders of the cloud contact center as a service.
Reporting Dashboard
On-demand reports to track your KPIs.
API Connections
We connect to you: payment processing and database integration.
Custom Development
In-house development team available for your needs.
Platform
NICE InContact
With the leader in cloud contact center software, anything’s possible. Because with smarter technology, you have everything you need to transform your customer experience and turn every interaction into a lasting, meaningful connection.
Voice, Chat, Text, Email, Social
Enjoy smarter service that gets it right the first time on any channel your customers choose: voice, chat, social, messaging, or all of the above.
Automatic Call Distribution
Intelligently route omnichannel interactions to the right agent, with the right expertise, at the right time. It’s a better way to stay productive and keep your customers happy.
Private Branch Exchange
PBX allows employees to connect with each other internally as well as externally. They can also play a recorded greeting for inbound callers, queue callers until someone is available, forward and transfer calls, and enable conference calls.
Interactive Voice Response
By leveraging natural speech to collect caller information and determine optimal handling, IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.
Non-Profit Offerings
Private Branch Exchange
PBX allows employees to connect with each other internally as well as externally. They can also play a recorded greeting for inbound callers, queue callers until someone is available, forward and transfer calls, and enable conference calls.
PODS Merchandise and Fulfillment System
PODS does your merchandise coordination work for you – saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.
Double the Donation
Industry-leading matching gift tools designed with your supporters in mind. Double the Donation is the easiest way to boost your matching gift revenue.
