ACD is a full-service, Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support. Clients only pay for live interaction time.
"Uber" of BPO Contact Centers
Nationwide remote staff that instantly scales up or down to meet demands.
Complete turn-key solutions in weeks, not months.
100% QA with AI
Learn from experience– AI-backed tech analyzes calls and sets KPIs.
Earn on CC human representative billables, not just seat revenues.