Technology & Contact Solutions

Agent Support

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Outbound and Inbound Call Services

Our US-based agent workforce maintains efficiency through a web based certification platform designed to exceed client expectations, boasting less than 1% call error rate.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Web Based Chat

One of the fastest growing support vehicles is Online Chat. Many customers are choosing web based support options instead of the phone for convenience, time management and accessibility. Our Web Based Chat is affordable and provides easy access for your customers by embedding the application anywhere on your website.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Click to Dial

We understand that there are times when the human voice is not only necessary but appreciated. Visitors to your website deserve an easily accessible way of connecting to an agent. With the click of a button and entering a phone number, our “Click to Chat” option allows your website visitors to be quickly connected to one of our agents. Our platform will then automatically place the requested call to the visitor.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Text Messaging/Email

Text and Email is an effective form of communication and has been proven to be efficient and to provide expedient information when needed.

Technical Applications

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Outbound and Inbound Call Services

Our US-based agent workforce maintains efficiency through a web based certification platform designed to exceed client expectations, boasting less than 1% call error rate.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Web Based Chat

One of the fastest growing support vehicles is Online Chat. Many customers are choosing web based support options instead of the phone for convenience, time management and accessibility. Our Web Based Chat is affordable and provides easy access for your customers by embedding the application anywhere on your website.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Click to Dial

We understand that there are times when the human voice is not only necessary but appreciated. Visitors to your website deserve an easily accessible way of connecting to an agent. With the click of a button and entering a phone number, our “Click to Chat” option allows your website visitors to be quickly connected to one of our agents. Our platform will then automatically place the requested call to the visitor.
Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Text Messaging/Email

Text and Email is an effective form of communication and has been proven to be efficient and to provide expedient information when needed.