Technology & Contact Solutions

Agent Support

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Outbound and Inbound Call Services
Our US-based agent workforce maintains efficiency through a web based certification platform designed to exceed client expectations, boasting less than 1% call error rate.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Web Based Chat
One of the fastest growing support vehicles is Online Chat. Many customers are choosing web based support options instead of the phone for convenience, time management and accessibility. Our Web Based Chat is affordable and provides easy access for your customers by embedding the application anywhere on your website.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Click to Dial
We understand that there are times when the human voice is not only necessary but appreciated. Visitors to your website deserve an easily accessible way of connecting to an agent. With the click of a button and entering a phone number, our “Click to Chat” option allows your website visitors to be quickly connected to one of our agents. Our platform will then automatically place the requested call to the visitor.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Text Messaging/Email
Text and Email is an effective form of communication and has been proven to be efficient and to provide expedient information when needed.

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Technical Applications

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Outbound and Inbound Call Services
Our US-based agent workforce maintains efficiency through a web based certification platform designed to exceed client expectations, boasting less than 1% call error rate.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Web Based Chat
One of the fastest growing support vehicles is Online Chat. Many customers are choosing web based support options instead of the phone for convenience, time management and accessibility. Our Web Based Chat is affordable and provides easy access for your customers by embedding the application anywhere on your website.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Click to Dial
We understand that there are times when the human voice is not only necessary but appreciated. Visitors to your website deserve an easily accessible way of connecting to an agent. With the click of a button and entering a phone number, our “Click to Chat” option allows your website visitors to be quickly connected to one of our agents. Our platform will then automatically place the requested call to the visitor.

Request a demo

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center
Text Messaging/Email
Text and Email is an effective form of communication and has been proven to be efficient and to provide expedient information when needed.

Request a demo