Since 2003, ACD has leveraged industry-leading CCaaS technology with at-home agents to perfect the flexibility and efficiency of the gig economy.
ACD uses live quality control and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.
ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.
Voice, Chat, Text, Email, Social
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Automatic Call Distribution
Intelligently route omnichannel interactions to the right agent, with the right expertise, at the right time. It’s a better way to stay productive and keep your customers happy.
Interactive Voice Response
By leveraging natural speech to collect caller information and determine optimal handling, IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.
Multi Channel offering live agents for personal interactions sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam quis nostrud exercitation.
Private Branch Exchange
This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank you gifts.
PODS Merchandise and Fulfillment System
Premium Organization Database System (PODS) does your premium coordination work for you – saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.
Double the Donation
Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Text To Donate makes giving easier than ever.
Engage customers with continuity on the platforms they choose: calls, text, chat, email, and social media.
Client-tailored scripting platform that integrates easily.
Call Deflection 100% QA with AI
Customer satisfaction shouldn’t be neglected on the IVR portion of the call.
100% Agent Monitoring with AI
Custom analysis of every call to improve results and customer experience.
Best-in-class solutions created by the founders of the cloud contact center as a service.
On-demand reports to track your KPIs.
We connect to you: payment processing and database integration.
In-house development team available for your needs.