Tiered Support Services
Handle incoming support inquiries in the most efficient way possible with Tiered Support Services. This contact-handling methodology is tailored to your organization and includes teams of agents with different skill sets to optimize resolution times, lead to happier donors, and a lower cost per inquiry.
This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank-you gifts. Benefits include no middleman processor, direct transmission of all cards/data through export or API connection, full form and field customization, and robust features.
Let ACD be seamless extension of your team, ensuring minimum wait times and maximum customer service. With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions, including reservations, sustainer recapture, ticket sales, auction bidding and more.
ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors. Collect data through the channel your supporters prefer, including email, phone, text and chat. Our data visualization tool displays results in measurable and actionable ways.
Available as an add-on or a standalone service, web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. Offering live chat allows your website visitors to engage with experienced agents, on demand.
This web-based engine allows you to select, organize, modify and export thank you gift fulfillment data quickly and easily. Premium Organization Database System (PODS) does your premium coordination work for you, saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.
Our pioneering Mobile Canvasser platform allows non-profits to capture and receive data in a PCI-compliant application that doesn’t require a data package or wifi. Built specifically for door-to-door outreach, the turf cutter and mobile application make canvassing planning, administration, and data transmission fast and easy.