Non-profit Solutions

The Greater Good

Non-profit contact solutions built to expand your reach.

Why ACD?

Experience

Since 2003, ACD has leveraged industry-leading CCaaS technology with at-home agents to perfect the flexibility and efficiency of the gig economy.

Reporting

ACD uses live quality control and state-of-the-art artificial intelligence to monitor and analyze 100% of your calls. We build custom, on-demand reports that track your KPIs.

Support

ACD’s proprietary tools can be deployed immediately to tackle your unique challenges. Our in-house software development team is available to assist with any custom requirement.

ASPCA
DAV
npr
pbs
wounded warrior project

Platform

Icons_Blue_0025_Voice-Chat-Call-Email-Social

Voice, Chat, Text, Email, Social

Offering live agents for personal interactions sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam quis nostrud exercitation.

Icons_Blue_0024_Automatic-Call-Distribution

Automatic Call Distribution

Intelligently route omnichannel interactions to the right agent, with the right expertise, at the right time. It’s a better way to stay productive and keep your customers happy.

Icons_Blue_0015_Engagement

Interactive Voice Response

By leveraging natural speech to collect caller information and determine optimal handling, IVR is self-service technology that makes resolution faster, improves routing, and cuts costs with automation.

NICE InContact

Multi Channel offering live agents for personal interactions sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam quis nostrud exercitation.

Non-Profit Offerings

pledgecart-icon

Private Branch Exchange

This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank you gifts.

pods-icon

PODS Merchandise and Fulfillment System

Premium Organization Database System (PODS) does your premium coordination work for you – saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.

double-the-donation-icon

Double the Donation

Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Text To Donate makes giving easier than ever.

Additional Features

Icons_Blue_0009_Omni-Channel

Omni Channel

Engage customers with continuity on the platforms they choose: calls, text, chat, email, and social media.

Icons_Blue_0008_Simplescript

SimpleScript Platform

Client-tailored scripting platform that integrates easily.

Icons_Blue_0007_Call-Deflection

Call Deflection 100% QA with AI

Customer satisfaction shouldn’t be neglected on the IVR portion of the call.

Icons_Blue_0006_Agent-Monitoring

100% Agent Monitoring with AI

Custom analysis of every call to improve results and customer experience.

Icons_Blue_0005_Network-Routing

Network Routing

Best-in-class solutions created by the founders of the cloud contact center as a service.

Icons_Blue_0016_Point-of-Conversion

Reporting Dashboard

On-demand reports to track your KPIs.

Icons_Blue_0004_API-Connections

API Connections

We connect to you: payment processing and database integration.

Icons_Blue_0003_Custom-Development

Custom Development

In-house development team available for your needs.

Our non-profit vendor partners

Non-Profit-ACD_Alliance
Non-Profit-ACD_CDP
Non-Profit-ACD_Donor
Non-Profit-ACD-Double

Subscribe to Our Newsletter

We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it. Privacy Policy