Non-Profit Solutions

Direct Response Contact Center

ACD is an expert in omni-channel communications and complicated routing and transfer needs. Whether responding to TV and radio ads, direct mail, digital ads, text messages, or emails, we ensure a professional, streamlined experience. 

Conversational Texting

Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Leverage ACD’s technology and agents to build engagement with donors in a cost-effective way.

Tiered Support Services

Handle incoming support inquiries in the most efficient way possible with Tiered Support Services. This contact-handling methodology is tailored to your organization and includes teams of agents with different skill sets to optimize resolution times, lead to happier donors, and a lower cost per inquiry.

PledgeCart

This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank-you gifts. Benefits include no middleman processor, direct transmission of all cards/data through export or API connection, full form and field customization, and robust features.

Hotline Services

Let ACD be seamless extension of your team, ensuring minimum wait times and maximum customer service. With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions, including reservations, sustainer recapture, ticket sales, auction bidding and more.

Survey Collection

ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors. Collect data through the channel your supporters prefer, including email, phone, text and chat. Our data visualization tool displays results in measurable and actionable ways.

Cloud Telephony Platform

Phone systems that force your employees and volunteers to use desk phones are a thing of the past.  ACD’s web-based telephony platform gives you all the features of a traditional phone system but with total geographic flexibility. 

Web Chat

Available as an add-on or a standalone service, web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. Offering live chat allows your website visitors to engage with experienced agents, on demand.

PODS

This web-based engine allows you to select, organize, modify and export thank you gift fulfillment data quickly and easily. Premium Organization Database System (PODS) does your premium coordination work for you, saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.

Mobile Canvasser

Our pioneering Mobile Canvasser platform allows non-profits to capture and receive data in a PCI-compliant application that doesn’t require a data package or wifi. Built specifically for door-to-door outreach, the turf cutter and mobile application make canvassing planning, administration, and data transmission fast and easy.