SoftWare &

 Contact Solutions                                                                                 For Non-profit organtizations

What we offer

Cloud telephony platform icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Cloud Telephony Platform

  ACD’s web-based telephony platform gives you all the features of a traditional phone system but with total geographic flexibility. 

Pledge cart icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

PledgeCart

This online donation tool is easy to set-up, affordable, and allows you to process payments through your primary processor. PledgeCart integrates seamlessly with inbound services, especially when it comes to thank-you gifts. 

Tiered support service icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Tiered Support Services

This contact-handling methodology is tailored to your organization and includes teams of agents with different skill sets to optimize resolution times, lead to happier donors, and a lower cost per inquiry.

Direct response contact center icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Direct Response Contact Center

We are experts at capturing responses to TV and radio ads, direct mail, digital ads, text messages, or emails, through phones, web forms, chat, or text. 

Conversational texting icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Text To Donate

Cut through the clutter using the medium that people pay attention to and respond to – text messaging. Text To Donate makes giving easier than ever.

Pods icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

PODS

Premium Organization Database System (PODS) does your premium coordination work for you, saving you time and making it easy to find images and descriptions, export premium lists, and add local shows.

Hotline Services

With scalable services, specially certified agents, and customized development, ACD provides a wide range of inbound solutions, including reservations, sustainer recapture, ticket sales, auction bidding and more.

Webchat icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Web Chat

Available as an add-on or a standalone service, web chat delivers a personal experience for donors and service recipients through an interface that is simple to add to any webpage. 

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Survey Collection

ACD’s survey solutions are specially catered for clients who need feedback or qualitative data from their service recipients and donors. 

Conversational texting icon | ACD Direct | Non-Profit & Business Inbound Call Contact Center

Conversational Texting

 Leverage ACD’s technology and agents to build engagement with donors in a cost-effective way.